Atomicwork vs. Pliant Comparison


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Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,947 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. 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That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,017 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. 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Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 592 Ratings Visit Website Setyl Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking. 48 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. 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About Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.	About Pliant’s solution for IT Process Automation simplifies, streamlines, and secures how teams build and deploy automation. Reduce human error, ensure compliance, and elevate your efficiency, with Pliant. Ingest existing automation and write new automation with single-pane orchestration. Ensure compliance using consistent, practical built-in governance. Pliant has abstracted thousands of vendor APIs to create intelligent action blocks allowing users to drag-and-drop blocks, rather than writing and rewriting lines of code. From a single platform, citizen developers are able to build consistent and meaningful automation across platforms, services, and applications in minutes — maximizing value across the entire technology stack in one place. With our ability to add new APIs in 15 business days, anything that is not already out of the box will be in an industry leading timeframe.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT teams in need of an AI solution to streamline incoming requests, route them to the right team and manage them from creation to closure effortlessly	Audience Process automation platform that simplifies, streamlines, and secures how IT teams build and deploy automation
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $90/employee/year Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros We use Pliant almost exclusively to provision bare metal. we deploy and operate infrastructure for a number of carrier accounts on a global scale and use Pliant to do the repeatable work. I like that they offer a free version of the product so i could just try it out. I wanted to play with an automation tool that wasn't just for kids. I didn't want to pay or pay much. The API gateway they have makes this tool so much more valuable than some of the other solutions out there. We found pliant in the marketplace to automate some network config and now i'm using it build and package my own APIs. Pliant has a ton of APIs available to use immediately. We were able to integrate our software system into more than 5 external APIs within the first 24 hours and we have not gone back because of how scalable the product is with our needs. Pliant provided numerous integrations making Pliant a very easy tool to use for any company or organization. Cons This is more us than them, but because they're earlier in their maturity they weren't an approved vendor in our system so we had to look at incumbents first. I'd really like to be able to add credits to get a little more functionality, but overall it's good and surprisingly capable for building automations -- they have tons of integrations. Their free version has these guides that really help with onboarding, but when we upgraded to their starter edition they went away. Would really like to have them as an option. Currently, we do not have really any cons associated with their product. I do wish there were more options for templates available but their support team has been amazing in helping to build those out for us because once there is a template it can be used over and over again. Pliant needs better integration with Angular or React to allow custom user portals for better optimization of the user experience.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Atomicwork Founded: 2022 United States www.atomicwork.com	Company Information Pliant.io Founded: 2017 United States pliant.io
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SysAid SysAid Technologies	Itential
ManageEngine ServiceDesk Plus ManageEngine	NetBrain
Serviceaide View All	Ansible Red Hat View All
Categories AI Service Management (AISM) AI Tools AI-Powered ITSM Tools Change Management Employee Experience Incident Management IT Asset Management IT Automation IT Management IT Service ITSM Service Request Management Software Asset Management (SAM) Workflow Automation	Categories API Gateways Cloud Infrastructure Automation Container Orchestration IT Automation IT Management ITSM Network Automation Network Configuration User Provisioning and Governance

Integrations GitHub Google Workspace Microsoft 365 PagerDuty Slack Amazon Web Services (AWS) Ansible Apache Kafka Apache Mesos Cisco Meraki Infoblox DDI Jenkins Jira Juniper Identity Management Service Kubernetes Microsoft Outlook Microsoft SharePoint Mist PowerShell Versa Cloud ERP Show More Integrations View All 26 Integrations	Integrations GitHub Google Workspace Microsoft 365 PagerDuty Slack Amazon Web Services (AWS) Ansible Apache Kafka Apache Mesos Cisco Meraki Infoblox DDI Jenkins Jira Juniper Identity Management Service Kubernetes Microsoft Outlook Microsoft SharePoint Mist PowerShell Versa Cloud ERP Show More Integrations View All 62 Integrations
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