Atomicwork vs. Avantra Comparison


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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. 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Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,065 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 594 Ratings Visit Website Setyl Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking. 48 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website ActiveBatch Workload Automation ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training. 383 Ratings Visit Website
About Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.	About With nearly 20 years experience helping Enterprises and Managed Service Providers (MSPs) globally to better manage their SAP and cloud landscapes, we know what it takes to deliver better service, productivity, innovation and compliance to businesses who rely on SAP. Founded in Switzerland with global presence in UK, USA, Germany and Australia we are well placed to support the largest SAP customers and Managed Service Providers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience IT teams in need of an AI solution to streamline incoming requests, route them to the right team and manage them from creation to closure effortlessly	Audience SAP-based enterprises and managed service providers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $90/employee/year Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros We were shocked by how much this product simplified the work of our Basis team. Technical SAP monitoring, automation of start and stop systems for maintenance, SLA reporting. State of the art product that monitors our S4/HANA, all servers, databases, and even our new AWS environment. Cons Still looking for that thing not to like about this solution
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Atomicwork Founded: 2022 United States www.atomicwork.com	Company Information Avantra Founded: 1994 United Kingdom www.avantra.com
Alternatives Ravenna	Alternatives SolarWinds AppOptics SolarWinds
Freshservice Freshworks	IT-Conductor
SysAid SysAid Technologies	IBM Turbonomic IBM
ManageEngine ServiceDesk Plus ManageEngine	Atera
Serviceaide View All	Netreo View All
Categories AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported Change Management Supported Employee Experience Supported Incident Management Supported IT Asset Management Supported IT Automation Supported IT Management Supported IT Service Supported ITSM Supported Service Request Management Supported Software Asset Management (SAM) Supported Workflow Automation Supported	Categories AIOps Supported Application Performance Monitoring (APM) Supported Audit Supported Cloud Management Supported Compliance Supported Database Monitoring Supported ERP Supported IT Asset Management Supported IT Automation Supported
	IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported Show More Features Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Supported Server Performance Supported Trace Individual Transactions Supported Audit Features Alerts / Notifications Not Supported Audit Planning Not Supported Compliance Management Supported Dashboard Supported Exceptions Management Supported Forms Management Not Supported Issue Management Supported Mobile Access Not Supported Multi-Year Planning Supported Risk Assessment Not Supported Workflow Management Supported Cloud Management Features Access Control Not Supported Billing & Provisioning Not Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Not Supported Compliance Features Archiving & Retention Not Supported Artificial Intelligence (AI) Not Supported Audit Management Supported Compliance Tracking Not Supported Controls Testing Not Supported Environmental Compliance Not Supported FDA Compliance Not Supported HIPAA Compliance Not Supported Incident Management Not Supported ISO Compliance Not Supported OSHA Compliance Not Supported Risk Management Not Supported Sarbanes-Oxley Compliance Not Supported Surveys & Feedback Not Supported Version Control Supported Workflow / Process Automation Not Supported Database Monitoring Features Anomaly Detection Supported Autodiscovery Supported Capacity Planning Supported Dashboard Supported Dependency Tracking Supported Historical Trend Analysis Supported Multitenancy Supported Notifications / Alerts Supported Performance Monitoring Supported Permissions / Access Controls Supported Predictive Analytics Supported Prioritization Supported Query Analysis Supported Resource Optimization Supported Troubleshooting Supported ERP Features Accounting Integration Supported Accounting Management Not Supported CRM Supported Dashboard Supported Distribution Management Not Supported Enterprise Asset Management Supported Financial Management Not Supported HR Management Not Supported Inventory Management Not Supported Order Management Supported Project Management Not Supported Purchase Order Management Supported Purchasing Not Supported Reporting/Analytics Supported Sales Management Not Supported Supply Chain Management Not Supported Warehouse Management Not Supported
Integrations ADP Workforce Now Supported ActiveControl Not Supported Alibaba Cloud Not Supported Amazon Elastic Container Service (Amazon ECS) Not Supported Azure DevOps Supported GitHub Supported Google Cloud Platform Not Supported Iru Supported Jira Supported Microsoft 365 Supported Microsoft Intune Supported Microsoft SharePoint Supported Oracle Fusion Cloud HCM Supported PagerDuty Supported SAP Business One Not Supported SAP Cloud Platform Not Supported SAP Store Not Supported Salesforce Supported Workday HCM Supported Show More Integrations View All 26 Integrations	Integrations ADP Workforce Now Not Supported ActiveControl Supported Alibaba Cloud Supported Amazon Elastic Container Service (Amazon ECS) Supported Azure DevOps Not Supported GitHub Not Supported Google Cloud Platform Supported Iru Not Supported Jira Not Supported Microsoft 365 Not Supported Microsoft Intune Not Supported Microsoft SharePoint Not Supported Oracle Fusion Cloud HCM Not Supported PagerDuty Not Supported SAP Business One Supported SAP Cloud Platform Supported SAP Store Supported Salesforce Not Supported Workday HCM Not Supported Show More Integrations View All 9 Integrations
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