Atera vs. GroundWork Comparison


Atera 4.8 out of 5 stars	GroundWork GroundWork Open Source Solutions
Learn More about Atera Update Features for Atera	Learn More about GroundWork Update Features for GroundWork	Add To Compare	Add To Compare

Atera	GroundWork
		Related Products NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4.7 out of 5 stars 6,907 Ratings Visit Website for NinjaOne SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. 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AEM automates routine tasks such as patch deployment, system updates, and diagnostics, freeing IT staff from repetitive manual work, and supports advanced features. 4.7 out of 5 stars 404 Ratings Visit Website for Splashtop Autonomous Endpoint Management EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 4.5 out of 5 stars 119 Ratings Visit Website for EZO AssetSonar Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. 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Atera: About Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.	GroundWork: About GroundWork Monitor Enterprise is a powerful IT monitoring software for physical, virtual, and cloud-based infrastructures. GroundWork can monitor your entire IT environment. If you use it, we can monitor it. GroundWork Monitor Enterprise is a unified monitoring system bridging enterprise on-premise and cloud-scale monitoring and analytics. With GroundWork, you can collect and analyze all your performance and operational data from a single platform. We bring together performance and availability for your entire application stack and infrastructure. With flexible and customizable workflows, as well as powerful integrations, GroundWork is your central point in IT monitoring data collection and status alerting. We track application health, automatically deploy monitoring, and identify network issues. GroundWork agents, with API-based monitoring, make real-time data gathering a reality. With automated network discovery and device registration, we make it easy to reduce manual intervention.
Atera: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	GroundWork: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Atera: Audience Ideal for internal IT departments or managed service providers (MSPs)	GroundWork: Audience Companies and enterprises searching for a solution to simplify IT monitoring
Atera: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	GroundWork: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Atera: API Offers API Supported	GroundWork: API Offers API Not Supported
Atera: Screenshots and Videos View more images or videos	GroundWork: Screenshots and Videos View more images or videos
Atera: Pricing 30-DAY FREE TRIAL Fixed cost — per technician-based pricing with unlimited endpoints. Free Version Not Supported Free Trial Supported	GroundWork: Pricing $50 per year Free Version Supported Free Trial Not Supported
Atera: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews	GroundWork: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Atera: Pros & Cons from Real Users Pros Atera is very useful for remote monitoring and IT management. It combines many tools in one platform like ticketing, remote access and monitoring. Dashboard is clean and easy to navigate. Setup process is not very difficult and works well for small teams. Remote support feature is fast and reliable. It helps save time in daily IT tasks Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems. Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows. Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera. Atera offers several benefits, especially for IT professionals and managed service providers: 1. All-in-One Platform: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient. 2. User-Friendly: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed. 3. Scalable: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs. 4. Automated Billing: Its built-in billing system automates invoicing and recurring charges, simplifying financial management. 5. Customizable: You can tweak various features to fit your specific requirements and workflows. 6. Cost-Effective: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices. Cons Pricing can feel expensive for individual users. Some advanced features take time to understand. Mobile app could be better. Sometimes system feels little slow when many devices are connected. Custom reports options are limited Performance metrics of hosts could be more detailed. Limited advanced customization. Slight learning curve for beginners. Occasional performance lags. Atera delivers excellent performance hence nothing to disregard. Learning curve.
Atera: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	GroundWork: Training Documentation Not Supported Webinars Supported Live Online Supported In Person Not Supported
Atera: Company Information Atera Founded: 2011 Israel www.atera.com	GroundWork: Company Information GroundWork Open Source Solutions www.gwos.com
Atera: Alternatives NinjaOne 4.7 out of 5 stars	GroundWork: Alternatives AdRem NetCrunch AdRem Software 4.6 out of 5 stars
Atera: Freshservice Freshworks 4.6 out of 5 stars	GroundWork: LogicMonitor
Atera: SuperOps 4.5 out of 5 stars	GroundWork: ManageEngine OpManager ManageEngine 4.9 out of 5 stars
Atera: SysAid SysAid Technologies 4.7 out of 5 stars	GroundWork: CanQualify
Atera: Datadog 4.9 out of 5 stars View All	GroundWork: Shark Finesse View All
Atera: Categories Agentic AI Supported AI IT Agents Supported AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported AIOps Supported Application Performance Monitoring (APM) Supported Autonomous Endpoint Management (AEM) Supported DNS Monitoring Supported Endpoint Management Supported Help Desk Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Service Supported ITSM Supported MSP Supported Network Discovery Supported Network Mapping Supported Network Monitoring Supported Network Troubleshooting Supported Patch Management Supported Professional Services Automation Supported Remote Desktop Supported Remote Support Supported RMM Supported SaaS Management Supported Secure Remote Access Supported Server Management Supported Service Desk Supported Shadow IT Discovery Supported SLA Management Supported SNMP Monitoring Supported System Monitoring Supported	GroundWork: Categories Application Performance Monitoring (APM) Supported IT Management Supported Network Discovery Supported
Atera: Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Not Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Supported Server Performance Supported Trace Individual Transactions Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Network Mapping Features Color Codes / Icons Not Supported Compliance Management Not Supported Device Auto Discovery Supported Hierarchical Mapping Supported Location-Based Mapping Not Supported Map Exporting Not Supported On-Demand Mapping Supported Reporting/Analytics Supported Self-Updating Maps Not Supported Web Traffic Reporting Not Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Not Supported IP Address Monitoring Not Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Troubleshooting Features Alerts / Escalation Supported Bandwidth Troubleshooting Supported Change Management Not Supported Configuration Management Not Supported Connectivity Management Not Supported Data Visualization Not Supported Historical Audit Not Supported Mobile Network Troubleshooting Not Supported Network Analysis Not Supported Network Monitoring Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Supported Remote Wake Supported User Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported SaaS Management Features License Management Not Supported Onboarding Supported Renewal Management Supported SaaS Operations Management Not Supported Shadow IT Detection Not Supported Spend Management Not Supported Subscription Management Not Supported Usage Tracking / Analytics Supported Vendor Management Not Supported Server Management Features CPU Monitoring Supported Credential Management Supported Database Servers Supported Email Monitoring Supported Event Logs Supported History Tracking Supported Patch Management Supported Scheduling Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Supported SLA Management Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Supported Data Backup / Recovery Supported Device Monitoring Supported Inventory Management Supported Patch Management Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Supported	GroundWork: Application Performance Monitoring (APM) Features Baseline Manager Not Supported Diagnostic Tools Not Supported Full Transaction Diagnostics Not Supported Performance Control Supported Resource Management Not Supported Root-Cause Diagnosis Supported Server Performance Not Supported Trace Individual Transactions Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported
Atera: Integrations Acronis Cyber Protect Cloud Supported Acronis Cyber Protect Supported AnyDesk Supported Axcient x360Cloud Supported ChatGPT Supported Cynet All-in-One Cybersecurity Platform Supported Domotz Supported Emsisoft Anti-Malware Supported Hudu Supported IRONSCALES Supported IT Glue Supported Lucidum Supported Robin by Atera Supported ScalePad Supported ServiceNow Supported Setyl Supported TeamViewer Supported TurboDocx Supported Xero Supported Zapier Supported Show More Integrations View All 32 Integrations	GroundWork: Integrations Acronis Cyber Protect Cloud Not Supported Acronis Cyber Protect Not Supported AnyDesk Not Supported Axcient x360Cloud Not Supported ChatGPT Not Supported Cynet All-in-One Cybersecurity Platform Not Supported Domotz Not Supported Emsisoft Anti-Malware Not Supported Hudu Not Supported IRONSCALES Not Supported IT Glue Not Supported Lucidum Not Supported Robin by Atera Not Supported ScalePad Not Supported ServiceNow Not Supported Setyl Not Supported TeamViewer Not Supported TurboDocx Not Supported Xero Not Supported Zapier Not Supported Show More Integrations
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