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About

AssessTEAM is a simple employee evaluation software designed to work for businesses of any size. The system is easy to deploy, comes with thousands of pre-built KPIs and supports over 30 evaluation methodologies, including 360-degree, top-down, traditional reviews, continuous feedback, anniversary day evaluations, and many more. We are completely cloud-based with our Android and iPhone apps topping charts on both the app stores. Simple rollouts and sustainable performance management are what make us stand apart from the competition. Evaluate on-the-job performance, customer feedback, employee goals and monitor employee time investments in real-time. Powerful dashboards deliver group summaries and individual employee reports that have actionable business intelligence. Employees benefit from job clarity. Accurate, timely feedback and simplified engagement via mobile apps keep your team aligned with organizational goals.

About

Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes in all industries

Audience

Companies of all sizes that wish to measure and improve customer experience online, offline, or omnichannel.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3.00/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.2 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AssessTEAM
Founded: 2018
United States
www.assessteam.com

Company Information

Feedbackly
Founded: 2012
Finland
www.feedbackly.com

Alternatives

Alternatives

Udex 360 Feedback

Udex 360 Feedback

Udex Software
Loopline

Loopline

Loopline Systems

Categories

Categories

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Recognition Features

eCards
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition

Performance Management Features

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Axis LMS
BI Book
Basecamp
Drupal
Google Tag Manager
HubSpot CMS Hub
HubSpot Customer Platform
HubSpot Service Hub
Joomla!
Magento
Microsoft 365
Microsoft Teams
Salesforce
Shopify
Squarespace
Stackreaction
Weebly
WooCommerce
Wrike
Zapier

Integrations

Axis LMS
BI Book
Basecamp
Drupal
Google Tag Manager
HubSpot CMS Hub
HubSpot Customer Platform
HubSpot Service Hub
Joomla!
Magento
Microsoft 365
Microsoft Teams
Salesforce
Shopify
Squarespace
Stackreaction
Weebly
WooCommerce
Wrike
Zapier
Claim AssessTEAM and update features and information
Claim AssessTEAM and update features and information
Claim Feedbackly and update features and information
Claim Feedbackly and update features and information