AssessTEAM

AssessTEAM

Pulse Software Solutions LLC
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About

AssessTEAM is a cloud-based employee performance management platform that helps organizations evaluate, analyze, and improve team performance in real time. Designed for businesses of all sizes, AssessTEAM combines performance evaluations, continuous feedback, 360-degree feedback, goal setting, OKRs, employee engagement, project portfolio management, and time tracking in one easy-to-use system. With AssessTEAM’s new AI-driven features, companies can convert plain job descriptions into actionable KPIs, build role-specific performance expectations, and create structured evaluations faster. Managers can also use AI to turn organizational goals into OKRs and break them down into measurable KPIs for teams and individuals, helping every employee understand what success looks like. AssessTEAM also supports AI-assisted hiring by converting job descriptions into skill and capability assessments that can be sent to candidates before formal interviews.

About

Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Private Companies and Govt agencies of all sizes and types

Audience

Companies of all sizes that wish to measure and improve customer experience online, offline, or omnichannel.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3.00/month/user
Competency evaluations + 360-feedback $3/person
Project performance evaluation $4/person
Productivity & Profitability evaluation $5/person
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.2 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • As the software is cloud based, there are real benefits to being able to login online and fill out performance reviews anytime during the 24hr period and from anywhere.
  • Great functionality. I required one modification that I requested from support team related to the ability to export certain report details. They gladly made the change for us.
  • Ease of access and navigation Customer service (excellent) Customization of fields (although it should be more flexible to cater to specific scoring requirements, and manager's appraisals/viewing of team scores)
  • My company is not huge but until now we haven't found a tool that can adapt to our needs for personnel evaluation based on the feedback of the clients - which was very crucial for my business. It is really an excellent program with super efficient customer service. The support team is dedicated to resolving your concerns and are well informed in every aspect of the software.
  • The flexibility to customize the system to work for us was a huge plus. We have had to abandon several other tools that we could not customize to our needs.

Cons

  • There were a few setup glitched, but Danielle from the support team helped us solve the issues quickly and efficiently.
  • Perfect for what we need it for. Possibly offer multiple packages based on needs. I wouldn't mind not having to look at certain man-hour reports on the site that we don't use.
  • Template is limiting in some ways, not customizable enough. Some fields such as scoring methodology (360 degree) is very limiting. The final score should belong to the appraisal manager. It should not be a simple average of the scores. Fields should have a weight based on their importance to the final score.
  • The mobile app needs a little work cause its very limited.
  • Because there are so many ways to customize, the user interface is not always intuitive. Luckily we had a wonderful account person who helped us work through and answered many of our questions with enthusiasm and expertise. Thanks, team!!

Pros & Cons from Real Users

Pros

  • Feedback is the best way to get experience about customer needs and business development. Feedbackly enables an incredible platform to get feedbacks on a centralized point. It keeps data records organized.

Cons

  • The custom surveys and question creator is basic.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pulse Software Solutions LLC
Founded: 2018
Denver, United States
www.assessteam.com

Company Information

Feedbackly
Founded: 2012
Finland
www.feedbackly.com

Alternatives

Alternatives

Udex 360 Feedback

Udex 360 Feedback

Udex Software
Trakstar Perform

Trakstar Perform

Mitratech Trakstar

Categories

Categories

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Recognition Features

eCards
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition

Performance Management Features

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Axis LMS
BI Book
Basecamp
Google Contacts
HubSpot Content Hub
HubSpot Customer Platform
HubSpot Service Hub
Instapage
Joomla!
Luzmo
Microsoft Teams
Salesforce
Shopify
Squarespace
Stackreaction
Unbounce
WooCommerce
WordPress
Wrike
Wufoo

Integrations

Axis LMS
BI Book
Basecamp
Google Contacts
HubSpot Content Hub
HubSpot Customer Platform
HubSpot Service Hub
Instapage
Joomla!
Luzmo
Microsoft Teams
Salesforce
Shopify
Squarespace
Stackreaction
Unbounce
WooCommerce
WordPress
Wrike
Wufoo
Claim AssessTEAM and update features and information
Claim AssessTEAM and update features and information
Claim Feedbackly and update features and information
Claim Feedbackly and update features and information