Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
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About

Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.

About

Smart Workforce stands out as a comprehensive workforce management software, offering managers real-time insights into staff performance and empowering data-driven decisions for enhanced productivity. With its user-friendly and interactive dashboard, all essential information regarding shifts, employees, and service areas is conveniently consolidated in one place. One of Smart Workforce's key strengths lies in its exclusive features. It distinguishes itself as the sole SaaS solution providing BS7858 Staff Vetting, Automated Control Room Management, Patrolling Management capabilities, along with fundamental workforce management functionalities. Smart Workforce emerges as a comprehensive solution catering to diverse workforce management needs, ensuring efficiency, compliance, and employee well-being.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies looking for a management app to engage workforce concerns and activities

Audience

Human Resource, Small Business, Enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

£100/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com

Company Information

Smart Workforce
Founded: 2018
United Kingdom
smartworkforce.co.uk

Alternatives

Alternatives

WorkForce Suite

WorkForce Suite

WorkForce Software

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Aspect Performance
Aspect Quality
Chatterbox
Zapier

Integrations

Aspect Performance
Aspect Quality
Chatterbox
Zapier
Claim Aspect Workforce and update features and information
Claim Aspect Workforce and update features and information
Claim Smart Workforce and update features and information
Claim Smart Workforce and update features and information