Smart Workforce

OnShift, a ShiftKey brand, delivers next-generation workforce management with modern, world-class scheduling software. Our innovative approach to workforce solutions fosters a culture where people want to work. Post-acute care facilities rely on OnShift's software and services to reduce turnover rates, decrease costs and improve the quality of care. Talent acquisition: Transform the relationship between your organization and your employees with our next-generation software purpose-built for senior care. Dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. Workforce management: Staff consistently and decrease excess costs—all while promoting employee work-life balance with our modern, mobile solutions for scheduling and workforce optimization. Engagement & retention: Boost employee engagement and retention with software that focuses on what matters most—your people.

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.