Aspect PerformanceAspect, an Alvaria Brand
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Related Products
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About
In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching.
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About
Upside is a workflow analytics platform for teams who believe in continuous improvement. Rooted in data science and machine learning, Upside helps teams find simple ways to get better and more satisfied in their working lives.
Upside combines charts, diagnosis, and actionability into a sole product with one simple goal - to help your people achieve their potential and maximize their engagement. So, you can all stay focused on helping your customers.
See how your teams and their people are performing this week or sprint. Understand what their trend looks like over time - are they improving or declining? No more guessing if your changes are working.
We like to think of Upside as an “immune system” for your business, helping your teams course correct, adapt, and deliver.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a performance management platform
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Audience
All agile teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$7 per month / per user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAspect, an Alvaria Brand
United States
aspect.com
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Company InformationUpside
Founded: 2021
United Kingdom
www.myupside.io
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