Aspect Performance

Aspect Performance

Aspect, an Alvaria Brand
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About

In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching.

About

Upside is a workflow analytics platform for teams who believe in continuous improvement. Rooted in data science and machine learning, Upside helps teams find simple ways to get better and more satisfied in their working lives. Upside combines charts, diagnosis, and actionability into a sole product with one simple goal - to help your people achieve their potential and maximize their engagement. So, you can all stay focused on helping your customers. See how your teams and their people are performing this week or sprint. Understand what their trend looks like over time - are they improving or declining? No more guessing if your changes are working. We like to think of Upside as an “immune system” for your business, helping your teams course correct, adapt, and deliver.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a performance management platform

Audience

All agile teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$7 per month / per user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aspect, an Alvaria Brand
United States
aspect.com

Company Information

Upside
Founded: 2021
United Kingdom
www.myupside.io

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Categories

Categories

Integrations

Aspect Quality
Aspect Workforce
Jira

Integrations

Aspect Quality
Aspect Workforce
Jira
Claim Aspect Performance and update features and information
Claim Aspect Performance and update features and information
Claim Upside and update features and information
Claim Upside and update features and information