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About

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

About

A few minutes after a customer experience (service, meeting, installation completed, etc.), quickly gage the customer's satisfaction level. The satisfaction ratings most used by companies around the world. Evaluating your employees has never been easier. Simplify your work and make decisions based on real facts. All your Google reviews are centralized in one place to make your work easier. You will be able to easily see and respond to your customers, directly on InputKit. Customer's feedback is accessible, with a summary of the situation and the client's contact information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

All types of entrepreneurs, product managers and customer support managers

Audience

Customer Engagement platform for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$30 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Super cool tool and works great to be able to get reviews from your happy customers. Very impressed.

Cons

  • Not much, maybe kinda slow on updates but it's reliable as is.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

AskNicely
Founded: 2014
New Zealand
www.asknicely.com

Company Information

InputKit
Founded: 2017
Canada
inputkit.io

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
Delighted

Delighted

Qualtrics
SurveyOL

SurveyOL

SurveyOL.com

Categories

Customer Feedback Supported
Employee Survey Supported
NPS Supported
Online Quiz Makers Supported
Survey Supported

Categories

NPS Supported
Survey Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Not Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Not Supported
Pulse Surveys Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Integrations

Wufoo Supported
Blotout Supported
Centra Supported
Cliniko Supported
Freshdesk Supported
Groove Supported
Help Scout Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
Kapiche Supported
MRI Palace Supported
Mailchimp Supported
Mindbody Supported
PropertySuite Supported
Reptrics Supported
Roghnu Supported
Salesforce Supported
Shopify Supported
Slack Supported
Workato Supported

Integrations

Wufoo Supported
Blotout Not Supported
Centra Not Supported
Cliniko Not Supported
Freshdesk Not Supported
Groove Not Supported
Help Scout Not Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
Kapiche Not Supported
MRI Palace Not Supported
Mailchimp Not Supported
Mindbody Not Supported
PropertySuite Not Supported
Reptrics Not Supported
Roghnu Not Supported
Salesforce Not Supported
Shopify Not Supported
Slack Not Supported
Workato Not Supported
Claim AskNicely and update features and information
Claim AskNicely and update features and information
Claim InputKit and update features and information
Claim InputKit and update features and information