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About

Respond to comments on posts from both social networks and automate customer service with chatbots on Facebook Messenger and Instagram Direct and Stories. Your entire team can answer questions via WhatsApp without having to share phones. And with a chatbot you can automate service and transactional processes. A chabot available at all times on your website, social networks and WhatsApp that asks the initial questions for you and transfers the call to the correct team. AsisteClick is a cloud-based platform that allows you to serve your customers and answer their queries 24 hours a day, no matter where they are or what channel they prefer. Automate up to 80% of your website, Facebook, Messenger, Instagram and WhatsApp conversations with our smart chatbots and make sure every important conversation is handled by a human agent in real-time. AsisteClick makes it easy for sales and marketing teams to schedule meetings, demos, and presentations with chatbots that scale.

About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that need a chatbot platform

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$6.99 per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

AsisteClick
Founded: 2016
Argentina
www.asisteclick.com

Company Information

Slaask
Founded: 2015
United States
slaask.com

Alternatives

Landbot.io

Landbot.io

Landbot

Alternatives

Categories

Chatbot Supported
Live Chat Supported

Categories

Chatbot Supported
Customer Service Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Supported
Human Handover Not Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Facebook Supported
Autotask PSA Not Supported
Brevo Not Supported
Dialogflow Not Supported
Drupal Not Supported
Facebook Messenger Supported
Google Analytics Not Supported
Jira Not Supported
Kayako Not Supported
Kit Not Supported
Mailjet Not Supported
Median Cobrowse Not Supported
Mixpanel Not Supported
Pipedrive Not Supported
Segment Not Supported
Stackreaction Not Supported
Stripe Not Supported
Teamleader Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Facebook Supported
Autotask PSA Supported
Brevo Supported
Dialogflow Supported
Drupal Supported
Facebook Messenger Not Supported
Google Analytics Supported
Jira Supported
Kayako Supported
Kit Supported
Mailjet Supported
Median Cobrowse Supported
Mixpanel Supported
Pipedrive Supported
Segment Supported
Stackreaction Supported
Stripe Supported
Teamleader Supported
Zapier Supported
Zendesk Supported
Claim AsisteClick and update features and information
Claim AsisteClick and update features and information
Claim Slaask and update features and information
Claim Slaask and update features and information