Arya

Arya

Omind
Call Coach AI

Call Coach AI

Icana.AI
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About

Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams. Key Capabilities: Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality, and training accuracy. Co-Pilot: Integrates with CRM and IVR platforms to assist agents with real-time call summaries, and SOP guidance. Coach: Delivers personalized AI-driven coaching focused on tone, pronunciation, and soft-skill enhancement to improve service excellence. Digital Cockpit: Predicts KPIs such as CSAT and NPS, monitors workload distribution, and supports data-driven resource management.

About

CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams requiring a solution to manage their enterprise networks and streamline their operations

Audience

Contact centers, sales teams, and customer service organizations that want to improve agent performance and customer interactions through AI-driven conversation analysis and coaching

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Omind
Founded: 2020
United States
www.omind.ai/products/arya/

Company Information

Icana.AI
Australia
www.icana.ai/products/callcoach.html

Alternatives

Arya EHR

Arya EHR

Arya Health

Alternatives

Categories

Categories

Integrations

3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
Twilio
Vonage AI Studio
Zoom

Integrations

3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
Twilio
Vonage AI Studio
Zoom
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