AryaOmind
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Call Coach AIIcana.AI
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Related Products
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About
Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams.
Key Capabilities:
Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality, and training accuracy.
Co-Pilot: Integrates with CRM and IVR platforms to assist agents with real-time call summaries, and SOP guidance.
Coach: Delivers personalized AI-driven coaching focused on tone, pronunciation, and soft-skill enhancement to improve service excellence.
Digital Cockpit: Predicts KPIs such as CSAT and NPS, monitors workload distribution, and supports data-driven resource management.
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About
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Teams requiring a solution to manage their enterprise networks and streamline their operations
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Audience
Contact centers, sales teams, and customer service organizations that want to improve agent performance and customer interactions through AI-driven conversation analysis and coaching
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOmind
Founded: 2020
United States
www.omind.ai/products/arya/
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Company InformationIcana.AI
Australia
www.icana.ai/products/callcoach.html
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Categories |
Categories |
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Integrations
3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
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Integrations
3CX
8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
GENESYS
NiCE Workforce Management (WFM)
RingCentral RingCX
Talkdesk
|
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