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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a complaint management system

Audience

From startup to fortune 500..suitable for all industries including professional services, health care, technology, financial, insurance, logistics, hospitality, transportation, and government

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$5.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aptean
Founded: 2012
United States
www.aptean.com

Company Information

Wowdesk
Founded: 2018
United States
wowdesk.com

Alternatives

Alternatives

SutiDesk

SutiDesk

SutiSoft
Resolve Enterprise

Resolve Enterprise

Resolve Software Group
Freshdesk

Freshdesk

Freshworks

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

Facebook
Google Drive
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Word
X (Twitter)

Integrations

Facebook
Google Drive
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Word
X (Twitter)
Claim Aptean Respond and update features and information
Claim Aptean Respond and update features and information
Claim Wowdesk and update features and information
Claim Wowdesk and update features and information