Related Products
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About
Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey. Listen to feedback in real-time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion. Route feedback appropriately to increase retention and make customer-centric product decisions. Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale. NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time. Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.
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About
With TheyDo, designers, product teams, and marketeers can establish a workflow that helps them go from insights to implementation, to create customer-centric solutions. No more messy whiteboards, duplicated efforts, or wasted resources. You'll cut standardization time in half, save up to three big presentations a month, and decrease your operational costs by 40%. Link your entire organization together with a vertical framework that allows you to zoom in and out of the customer experience. A customer-centric process that links opportunities to journeys and solution delivery at scale, in a way that everyone understands. We encourage you to create a standardized set of your own templates, for everyone in your organization to use. Onboard your entire organization with SSO (Single-Sign-On), set granular permissions and make sure all departments find their place around the customer journeys.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a Customer Feedback platform
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Audience
Anyone searching for a Journey Management solution to connect people, processes, and products and turn them into opportunities for CX improvements
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
€23 per user per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationApptentive
Founded: 2011
United States
www.apptentive.com
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Company InformationTheyDo
Founded: 2018
Netherlands
www.theydo.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Not Supported
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Customer Journey Mapping Tools Features
Action Management
Not Supported
Attribution Modeling
Not Supported
Behavioral Analytics
Not Supported
Collaboration
Not Supported
Customer Profiles
Not Supported
Data Import / Export
Supported
Predictive Analytics
Not Supported
Surveys & Feedback
Not Supported
Templates
Not Supported
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Integrations
Contentsquare
Supported
Desktop.com
Supported
NextDNS
Supported
Topbox
Supported
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Integrations
Contentsquare
Not Supported
Desktop.com
Not Supported
NextDNS
Not Supported
Topbox
Not Supported
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