Relay

Relay

Martello Systems
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About

On the mission to help salons, spas and individual beauty professionals with the most efficient appointment booking system so that YOU can focus on taking care of their clients. We help you stay organized, get more done and grow your business faster. Let your clients book appointments with our modern and easy-to-use online bookings platform. Organize your business calendar on the go, manage your staff, and reduce no-shows with text reminders. Grow your business with text marketing and client engagement tools on autopilot. Streamline the process of scheduling appointments, text marketing, nurturing clients, organizing staff calendars, and more. Start managing your appointments with confidence and ease. Try for free and bring in more clients. Keep your clientele connected to you and your services, collect more reviews, and communicate with clients using our two-way text messaging system. Equip your team with simple and intuitive tools.

About

Relay is customer messaging and appointment-operations software for salons, barbers, lash and brow studios, med spas, tattoo studios, pet groomers and other appointment businesses. It brings texts, email, calls, web chat, form inquiries, and connected Facebook and Instagram messages into a shared customer inbox. Businesses can publish booking links, sync calendars with Google Calendar, check availability for conflicts, send appointment reminders, prompt clients to rebook, and notify waitlisted customers when a slot opens. Automated workflows can text back missed callers and follow up with leads. Relay's AI can draft replies for staff approval or send automatic replies, depending on settings. The optional AI Front Desk answers calls and books appointments. The service also includes contact records, forms, pipelines, and API access on qualifying paid plans. Relay is web-based and connects to Martello's stack, including Mycel, its shared business knowledge layer.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Beauty businesses interested in a solution to optimize their appointment scheduling, manage bookings, and communicate with clients

Audience

Appointment businesses, startups, and tech companies that handle customer messages and booking.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Free Version Supported
Free Trial Supported

Pricing

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The email and text reminders are highly reliable and have really helped cut down on no-shows. It is easy to set up and implement. It has a clean design on mobile and in the browser. The admin interface is straightforward and easy to use.
  • Appointible has a lot of features that I enjoy using. Booking website layout is not confusing to my clients, easy to book appointments, everything is clear to understand, adding services are a breeze, I love the QR code feature that they offer, I use it all the time.

Cons

  • The support team is not fast responsive during some times of the day but that aside everything fits my needs.
  • There is nothing particular that I dislike, and still, I haven't tried all of the features.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Appointible
United States
appointible.com

Company Information

Martello Systems
Founded: 2026
United States
relaycustomerops.com

Alternatives

Alternatives

Acuity Scheduling

Acuity Scheduling

Squarespace
BarbrFlow

BarbrFlow

Core Haven Labs
SMS Reminder

SMS Reminder

CK Digital
Clienteka

Clienteka

PLWebsites
ClicAs

ClicAs

Grupo Clic

Categories

Barbershop Supported
Calendar Supported
Medical Spa Supported
SMS Marketing Supported

Categories

Integrations

Google Calendar Not Supported
Instagram Not Supported
Mycel Not Supported
Zapier Supported

Integrations

Google Calendar Supported
Instagram Supported
Mycel Supported
Zapier Not Supported
Claim Appointible and update features and information
Claim Appointible and update features and information
Claim Relay and update features and information
Claim Relay and update features and information