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About

Only real-world testing with real users can give brands authentic feedback on their customers’ digital experiences. We deliver that via our vetted global community of digital experts, ready to stand up testing quickly – in any country, language or device configuration. Our SaaS platform integrates seamlessly with existing SDLCs & tools. Our delivery team fully manages the process, so brands can test and release higher-quality software faster and more often. Your app works in the lab. But is it truly ready for your customers? Only Applause can tell. We deliver authentic, real-world feedback on the quality of your digital experiences. Through an enterprise-grade testing platform and a global community of digital experts, with curated testing teams matched to your precise needs. Delivering results with the speed, scale and flexibility you expect. So you'll know for sure the quality is there. And you can release with confidence.

About

UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations of any size looking for a solution to manage customer feedback

Audience

Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. I look like a valuable customer to them. In addition, it is a very quick and easy way to get answers to help educate training courses or next steps.

Cons

  • The product is expensive. Also, not all features are as easy to use as I would like them to be. Therefore, it may take even longer than necessary to establish a test, due to the fact that there are not as many shortcuts available yet. Still, they listen to customers and implement changes quickly.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Applause
United States
www.applause.com

Company Information

UserTesting
Founded: 2007
United States
usertesting.com

Alternatives

Alternatives

Dovetail

Dovetail

Dovetail Research
BetaTesting

BetaTesting

BetaTesting.com
UserZoom

UserZoom

UserTesting

Categories

Automated Testing Supported
Crowd Testing Supported
Mobile App Testing Supported
Software Testing Supported

Categories

AB Testing Supported
Mobile App Testing Supported
Usability Testing Supported
User Research Supported
UX Supported
Visual Feedback Supported

Mobile App Testing Features

Functional Testing Supported
Installation Testing Supported
Interruption Testing Not Supported
Memory Testing Not Supported
Performance Testing Supported
Usability Testing Supported

Automated Testing Features

Hierarchical View Not Supported
Move & Copy Not Supported
Parameterized Testing Not Supported
Requirements-Based Testing Not Supported
Security Testing Not Supported
Supports Parallel Execution Not Supported
Test Script Reviews Supported
Unicode Compliance Not Supported

Mobile App Testing Features

Functional Testing Supported
Installation Testing Not Supported
Interruption Testing Not Supported
Memory Testing Not Supported
Performance Testing Supported
Usability Testing Supported

AB Testing Features

Audience Targeting Supported
Campaign Segmentation Not Supported
Funnel Analysis Not Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Split Testing Not Supported
Statistical Relevance Analysis Not Supported
Surveys Not Supported
Test Scheduling Supported
Visual Editor Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Integrations

Adobe XD Not Supported
Atlassian Rovo Not Supported
Ayla IoT Platform Supported
Condens Not Supported
Desktop.com Not Supported
EnjoyHQ Not Supported
Figma Not Supported
Google Calendar Not Supported
Jira Not Supported
Jira Work Management Not Supported
Microsoft Outlook Not Supported
Pendo Not Supported
Rally Not Supported
Shift Not Supported
Slack Not Supported
Trello Not Supported
axe Auditor Not Supported

Integrations

Adobe XD Supported
Atlassian Rovo Supported
Ayla IoT Platform Not Supported
Condens Supported
Desktop.com Supported
EnjoyHQ Supported
Figma Supported
Google Calendar Supported
Jira Supported
Jira Work Management Supported
Microsoft Outlook Supported
Pendo Supported
Rally Supported
Shift Supported
Slack Supported
Trello Supported
axe Auditor Supported
Claim Applause and update features and information
Claim Applause and update features and information
Claim UserTesting and update features and information
Claim UserTesting and update features and information