Guided TroubleshootingDezide
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Related Products
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About
AppWork is a cloud-based multifamily maintenance management solution designed to help property owners, managers, technicians, and residents streamline and optimize every stage of maintenance operations with a single platform built by property managers for real-world needs. It centralizes work order tracking, digital “make ready” boards for unit turnover, inspections, purchase order management, incident reporting, vendor and technician management, and detailed analytics with real-time dashboards and insight reports to support data-driven decisions and operational improvements. It includes mobile apps for technicians with clear task views and performance badges to motivate teams and improve satisfaction, and uses advanced AI automation to categorize, auto-assign, and even suggest troubleshooting steps for work orders to reduce resolution times.
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About
At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products.
Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
1. the probabilities of root causes
2. the probabilities that certain corrective steps will be effective
3. the costs of repairs
4. the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Property managers and multifamily maintenance teams requiring a solution to streamline work orders, inspections, technician performance, and resident communication
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Audience
Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$49.00/month/user
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month Owned, Online + Offline - price upon request
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAppWork
Founded: 2021
United States
appworkco.com
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Company InformationDezide
Founded: 2001
Denmark
www.dezide.com
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
AppFolio Property Manager
Entrata
MRI Software
Okta
RealPage
Rent Manager
ResMan
SightMap
Yardi EHR
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Integrations
AppFolio Property Manager
Entrata
MRI Software
Okta
RealPage
Rent Manager
ResMan
SightMap
Yardi EHR
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