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About

Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes.

About

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers and organizations of all sizes

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Subscription pricing model
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

AnswerHub
Founded: 2005
United States
www.answerhub.com

Company Information

Capacity
Founded: 2017
United States
capacity.com

Alternatives

Answerbase

Answerbase

Lumin Creative

Alternatives

Landbot.io

Landbot.io

Landbot
Scoold

Scoold

Erudika
MeetingPulse

MeetingPulse

inMoment Software

Categories

Collaboration Supported
Community Supported
Q&A Platforms Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Content Management Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Workflow Management Features

Access Controls/Permissions Not Supported
Approval Process Control Not Supported
Business Process Automation Supported
Calendar Management Not Supported
Compliance Tracking Not Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Not Supported
Graphical Workflow Editor Supported
Mobile Access Not Supported
No-Code Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Integrations

Jira Supported
Jira Work Management Supported
Adobe Marketo Engage Not Supported
Box Not Supported
Bullhorn Not Supported
Dimension Labs Not Supported
Encompass Not Supported
Gmail Not Supported
Google Calendar Not Supported
Google Drive Not Supported
Google Maps Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
ServiceNow Not Supported
Slack Supported
Teamstack Supported
Total Expert Not Supported
UKG Pro Not Supported
Zendesk Not Supported

Integrations

Jira Supported
Jira Work Management Supported
Adobe Marketo Engage Supported
Box Supported
Bullhorn Supported
Dimension Labs Supported
Encompass Supported
Gmail Supported
Google Calendar Supported
Google Drive Supported
Google Maps Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
ServiceNow Supported
Slack Not Supported
Teamstack Not Supported
Total Expert Supported
UKG Pro Supported
Zendesk Supported
Claim AnswerHub and update features and information
Claim AnswerHub and update features and information
Claim Capacity and update features and information
Claim Capacity and update features and information