Analytic Call Tracking vs. CTM Comparison


Analytic Call Tracking	CTM CallTrackingMetrics	+	+
Learn More Update Features	Visit Website	Add To Compare	Add To Compare



About Get up to date call data with the real time dashboard for each client. Need a report, generate reports quickly. Make multiple blacklists, which are lists of phone numbers you want to block. No more telemarketers! You can configure a new tracking number and assign it to any company/account in less than 30 seconds. No contracts, no setup charges, & no shenanigans. Only pay for what you use, when you use it. With Analytic Call Tracking you can make more money by identifying the marketing channels that make your phone ring. You also have the flexibility to assign phone numbers to each marketing channel like Youtube, Google Places, Facebook, etc.		About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes that need a call tracking solution		Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $99 per month Free Version Not Supported Free Trial Not Supported		Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 3.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Implemented Call Tracking system for analyzing the inward calls of customers. It tracks the keywords, analyze the conversion and provide call details in real time manner. It also provide IVR format which user can customize for themselves as per business need. Need more features for overall business growth. Cons Features like integration with dialer of ERP, auto notification, themes of messages etc can be in-built. auto IVR technology need some corrections.		Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Analytic Call Tracking Founded: 2009 United States www.analyticcalltracking.com		Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com
Alternatives FieldLine		Alternatives Phonexa
Dynamic Interactive		CloudTalk
CallApp		CallFinder
Calltracks		JustCall JustCall.io
Sync.ME View All		Aircall View All
Categories Call Tracking Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported
Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Not Supported Caller Identification Supported Campaign Management Not Supported Conversion Tracking Supported CRM Not Supported IVR / Voice Recognition Supported Keyword Tracking Supported		Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Integrations Nekton.ai Supported Stackreaction Supported Zapier Supported Acquisio Not Supported Adobe Marketo Measure Not Supported AgencyAnalytics Not Supported CAKE Not Supported CallSnag Supported Convert Experiences Supported Easyflow Not Supported Google Ads Not Supported Google Data Studio Not Supported Lightning Step Not Supported Liine Not Supported Microsoft Advertising Not Supported Rank Ranger Not Supported SendGrid Not Supported Snapchat Not Supported Unbounce Not Supported WordPress Not Supported Show More Integrations View All 6 Integrations		Integrations Nekton.ai Supported Stackreaction Supported Zapier Supported Acquisio Supported Adobe Marketo Measure Supported AgencyAnalytics Supported CAKE Supported CallSnag Not Supported Convert Experiences Not Supported Easyflow Supported Google Ads Supported Google Data Studio Supported Lightning Step Supported Liine Supported Microsoft Advertising Supported Rank Ranger Supported SendGrid Supported Snapchat Supported Unbounce Supported WordPress Supported Show More Integrations View All 47 Integrations
Claim Analytic Call Tracking and update features and information Claim Analytic Call Tracking and update features and information