Amiko

Amiko

Rivero
+
+

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About

The first fully digital solution that covers the entire dispute process from cardholder communication, over merchant collaboration to Mastercom & VROL dispute and arbitration handling. A virtual fraud & dispute agent, with expert curated chatbot skills covering both potential fraud and all types of dispute conversations in your app or portal. Digital case handling unlocks unseen levels of process automation (from case creation, over-merchant collaboration & fraud reporting to bulk operations) for maximum efficiency. With data pre-filling and validation, agent handling mistakes are eliminated, and our smart deadline calculation and case prioritization ensure no deadlines are missed. Replace all your existing dispute tools or expensive outsourcing services with Amiko. Reach 10x efficiency gains with Amiko and set your dispute write-off limits to zero. Reduce the complexity of fraud & dispute handling substantially and make onboarding new agents easy.

About

Chargeback deflection with the highest efficiency. Say goodbye to chargebacks with our seamless merchant-issuer collaboration. Merchanto offers an easy-to-use, all-in-one solution designed to eliminate chargebacks completely. As an official partner of Visa and MasterCard, Merchanto connects you to a global network, covering over 99% of all Visa and MasterCard issuers with just one simple integration. We enable near-real-time sharing of dispute data and transaction details between financial institutions and merchants. Supported by thousands of issuers worldwide, our platform offers pre-dispute resolution, stopping chargebacks before they even occur. Join Us Today and Safeguard Your Merchant Account Once & Forever.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise organizations looking for a solution to manage their fraud recovery and disputes processes

Audience

Stop chargebacks through merchant-issuer collaboration

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$32
No monthly or initial fees for customers

Operate seamlessly with zero extra costs. Pay only for the valuable payload.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 3.5 / 5
design 3.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • A lot. UI\UX Customer support so confident and competent Great pricing terms (with no extra fees or monthly fixed charges)
  • Covers all my needs and solves the key pain points for my business. Reliable product with strong functionality.

Cons

  • For 100% they need more integrations under the hood (but slack automation works really smoothly)!
  • The platform’s design feels outdated and could use a refresh.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Rivero
Switzerland
rivero.tech/amiko

Company Information

Merchanto
Founded: 2022
Latvia
merchanto.org

Alternatives

Alternatives

Categories

Categories

Chargeback Management Features

Chargeback Dispute Management Supported
Chargeback Insurance Not Supported
Chargeback Prevention Supported
Chargeback Recovery Supported
For Banks / Issuers Not Supported
For Merchants Supported
For Suppliers / Manufacturers / Distributors Not Supported
Fraud Detection Supported
Reporting / Analytics Supported

Integrations

Ethoca Supported
Braintree Not Supported
PayPal Not Supported
Paysafe Not Supported
Rapyd Not Supported
Shopify Not Supported
Slack Not Supported
Stripe Not Supported
Verifi Supported
Visa Intelligent Commerce Not Supported
Zendesk Not Supported

Integrations

Ethoca Supported
Braintree Supported
PayPal Supported
Paysafe Supported
Rapyd Supported
Shopify Supported
Slack Supported
Stripe Supported
Verifi Not Supported
Visa Intelligent Commerce Supported
Zendesk Supported
Claim Amiko and update features and information
Claim Amiko and update features and information
Claim Merchanto and update features and information
Claim Merchanto and update features and information