Amazon Lex

Amazon Lex

Amazon
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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works. With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America. That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Enterprises in finance, fintech, healthcare and retail industries with large volumes of customer interactions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • - We connect our contact center to their SIP trunk - Automatically generate call's based on what a call want to achieve - You can choose any voice or request a unique one - You can choose between multiple Speech to Text softwares - Easy scalable: from tens of calls at time to thousands of calls at the same time. - Easy setup, less than 10 minutes to start calling your customers. - Highly customizable voicebot: when a bot calls, they give you a nice control, not only to the conversation also at SIP level and realtime events.

Cons

  • - Sometimes calls are not being launched, but it is not charged to your bill, but they keeps in the records. - New features are being delayed.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Vozy
Founded: 2016
United States
www.vozy.ai/

Alternatives

Alternatives

Dialogflow

Dialogflow

Google
SoundHound

SoundHound

SoundHound AI

Categories

Categories

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Not Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Not Supported
For Healthcare Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Supported

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Supported
Automatic Transcription Supported
Call Analysis Supported
Concatenated Speech Not Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Not Supported
Variable Frequency Not Supported
Voice Recognition Supported

Integrations

AWS AI Services Supported
AWS App Mesh Supported
AWS Lambda Supported
Amazon DynamoDB Supported
Amazon Web Services (AWS) Supported
Axon Ivy Supported
BotCore Supported
Dimension Labs Supported
Elastic Path Supported
Facebook Messenger Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
PubNub Supported
QuickBooks Online Supported
Quickwork Supported
Smart IVR Supported
Stackreaction Supported
UneeQ Supported
XCALLY Supported

Integrations

AWS AI Services Not Supported
AWS App Mesh Not Supported
AWS Lambda Not Supported
Amazon DynamoDB Not Supported
Amazon Web Services (AWS) Not Supported
Axon Ivy Not Supported
BotCore Not Supported
Dimension Labs Not Supported
Elastic Path Not Supported
Facebook Messenger Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
PubNub Not Supported
QuickBooks Online Not Supported
Quickwork Not Supported
Smart IVR Not Supported
Stackreaction Not Supported
UneeQ Not Supported
XCALLY Not Supported
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Claim Amazon Lex and update features and information
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