Amazon LexAmazon
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SoundHoundSoundHound AI
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Related Products
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About
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.
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About
SoundHound AI is a conversational AI platform for building and deploying voice-native AI agents across customer service, commerce, employee operations, automotive, and other enterprise use cases. Its OASYS platform, or Orchestrated Agent System, provides a unified environment for creating agents that can understand spoken interactions, perform tasks, and operate across digital and physical touchpoints. The platform combines voice AI, agent orchestration, business rules, guardrails, optional human assistance, and integrations with enterprise systems to support reliable end-to-end conversations. Organizations can deploy SoundHound agents for contact centers, digital assistants, IT and HR service desks, restaurant ordering, front-desk automation, outbound engagement, voice commerce, and in-vehicle experiences. Security features include layered policy controls, sensitive-data detection and masking, tenant isolation, encryption, access controls, and traceable agent decision logs.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Organizations that want to build a powerful chatbot
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Audience
Enterprises, customer experience teams, contact centers, operations groups, automotive companies, restaurants, financial institutions, healthcare organizations, retailers, and other businesses that want to automate voice and digital interactions with AI agents
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingDepends on usage
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationAmazon
Founded: 1994
United States
aws.amazon.com/lex/
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Company InformationSoundHound AI
Founded: 2005
United States
www.soundhound.com
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Categories |
Categories |
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Integrations
Operata
Supported
AWS App Mesh
Supported
Adobe Marketo Engage
Supported
Amazon CloudWatch
Supported
BotCore
Supported
Elastic Path
Supported
Facebook
Supported
Facebook Messenger
Supported
HelpNow Agentic AI Platform
Supported
HubSpot CRM
Supported
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Integrations
Operata
Supported
AWS App Mesh
Not Supported
Adobe Marketo Engage
Not Supported
Amazon CloudWatch
Not Supported
BotCore
Not Supported
Elastic Path
Not Supported
Facebook
Not Supported
Facebook Messenger
Not Supported
HelpNow Agentic AI Platform
Not Supported
HubSpot CRM
Not Supported
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