Amazon Lex

Amazon Lex

Amazon
SoundHound

SoundHound

SoundHound AI
+
+

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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

SoundHound AI is a conversational AI platform for building and deploying voice-native AI agents across customer service, commerce, employee operations, automotive, and other enterprise use cases. Its OASYS platform, or Orchestrated Agent System, provides a unified environment for creating agents that can understand spoken interactions, perform tasks, and operate across digital and physical touchpoints. The platform combines voice AI, agent orchestration, business rules, guardrails, optional human assistance, and integrations with enterprise systems to support reliable end-to-end conversations. Organizations can deploy SoundHound agents for contact centers, digital assistants, IT and HR service desks, restaurant ordering, front-desk automation, outbound engagement, voice commerce, and in-vehicle experiences. Security features include layered policy controls, sensitive-data detection and masking, tenant isolation, encryption, access controls, and traceable agent decision logs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Enterprises, customer experience teams, contact centers, operations groups, automotive companies, restaurants, financial institutions, healthcare organizations, retailers, and other businesses that want to automate voice and digital interactions with AI agents

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

SoundHound AI
Founded: 2005
United States
www.soundhound.com

Alternatives

Alternatives

Sensory Wake Word

Sensory Wake Word

Sensory, Inc.
Dialogflow

Dialogflow

Google
Dialogflow

Dialogflow

Google

Categories

Categories

AI Voice Agents Supported
Speech Recognition Supported
Text to Speech Supported
Voice Bot Supported

Integrations

Operata Supported
AWS App Mesh Supported
Adobe Marketo Engage Supported
Amazon CloudWatch Supported
BotCore Supported
Elastic Path Supported
Facebook Supported
Facebook Messenger Supported
HelpNow Agentic AI Platform Supported
HubSpot CRM Supported
PubNub Supported
Quickwork Supported
Slack Supported
Smart IVR Supported
Stackreaction Supported
Twilio Supported
UneeQ Supported
WhosOn Supported
Zendesk Supported

Integrations

Operata Supported
AWS App Mesh Not Supported
Adobe Marketo Engage Not Supported
Amazon CloudWatch Not Supported
BotCore Not Supported
Elastic Path Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
HelpNow Agentic AI Platform Not Supported
HubSpot CRM Not Supported
PubNub Not Supported
Quickwork Not Supported
Slack Not Supported
Smart IVR Not Supported
Stackreaction Not Supported
Twilio Not Supported
UneeQ Not Supported
WhosOn Not Supported
Zendesk Not Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim SoundHound and update features and information
Claim SoundHound and update features and information