Amazon Lex

Amazon Lex

Amazon
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+

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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

R Systems’ aim is to enable organizations to not only identify hindrances in the customer journey but also mitigate them to improve loyalty & long-term profitability by harnessing the power of AI, data analytics, Natural Language Processing (NLP) & Deep Neural Networks (DNN). Understanding the essence of customer experience helps you augment the way people respond to your brand in terms of engagement, loyalty, and retention. Organizations need accurate data and metrics to discern, gather, and analyze customer data for gaining actionable insights and making educated decisions to retain and acquire customers. Our data analytics framework will help you improve First Contact Resolution (FCR), reduce customer effort, optimize self-service options, and handle seasonal spikes in demand. With R Systems on your side, your customer experience will get better with every single interaction. Our services enable you to gather data from customer interactions to gain insights into behavior.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Businesses and companies searching for an analytics AI-driven solution to enhance customer experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

R Systems
United States
www.rsystems.com/customer-experience-analytics/

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Knowlarity

Knowlarity

Knowlarity Communications Pvt. Ltd.
Dialogflow

Dialogflow

Google

Categories

Categories

Chatbot Supported
IVR Supported
Voice Bot Supported

Integrations

Amazon Web Services (AWS) Supported
Salesforce Supported
Adobe Marketo Engage Supported
Amazon DynamoDB Supported
Automation Anywhere Not Supported
Axon Ivy Supported
Celonis Not Supported
Facebook Messenger Supported
HubSpot CRM Supported
Microsoft 365 Not Supported
Operata Supported
Oracle Cloud Infrastructure Not Supported
QuickBooks Online Advanced Supported
Slack Supported
Snowflake Not Supported
Stackreaction Supported
Talend Data Integration Not Supported
UiPath Not Supported
WhosOn Supported
ibi Not Supported

Integrations

Amazon Web Services (AWS) Supported
Salesforce Supported
Adobe Marketo Engage Not Supported
Amazon DynamoDB Not Supported
Automation Anywhere Supported
Axon Ivy Not Supported
Celonis Supported
Facebook Messenger Not Supported
HubSpot CRM Not Supported
Microsoft 365 Supported
Operata Not Supported
Oracle Cloud Infrastructure Supported
QuickBooks Online Advanced Not Supported
Slack Not Supported
Snowflake Supported
Stackreaction Not Supported
Talend Data Integration Supported
UiPath Supported
WhosOn Not Supported
ibi Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim R Systems and update features and information
Claim R Systems and update features and information