Amazon Lex

Amazon Lex

Amazon
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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

A PolyAI voice assistant can carry on a natural conversation for as long as it takes to solve the customer’s problem. Free your customers to speak however they like, without expecting them to guess keywords. Building a voice assistant used to mean spending months coming up with thousands of pieces of training data. Our technology is pre-trained on billions of natural conversations, so no extra training data is required, whatever the use-case. Our voice assistants can learn new languages quickly, while maintaining agent behavior, business logic, and the voice of your brand, so all of your customers are well served, equally. Plus, we’re so confident in the scalability of our voice assistants that we don’t charge for maintenance. Our voice assistants can learn new languages quickly, while maintaining agent behavior, business logic, and the voice of your brand, so all of your customers are well served, equally.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Voice assistant for businesses wanting to impulse their customer service

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

PolyAI
Founded: 2017
United Kingdom
poly.ai/

Alternatives

Alternatives

Dialogflow

Dialogflow

Google
Dialogflow

Dialogflow

Google

Categories

Categories

AI Voice Agents Supported
Conversational AI Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Not Supported
On-Screen Chats Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Not Supported

Integrations

Operata Supported
Adobe Marketo Engage Supported
Amazon DynamoDB Supported
Amazon Web Services (AWS) Supported
BotCore Supported
Dialpad Connect Not Supported
Dimension Labs Supported
Elastic Path Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
PubNub Supported
QuickBooks Online Advanced Supported
Quickwork Supported
Rapport Supported
Slack Supported
Stackreaction Supported
Twilio Supported
UneeQ Supported
XCALLY Supported
Zendesk Supported

Integrations

Operata Supported
Adobe Marketo Engage Not Supported
Amazon DynamoDB Not Supported
Amazon Web Services (AWS) Not Supported
BotCore Not Supported
Dialpad Connect Supported
Dimension Labs Not Supported
Elastic Path Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
PubNub Not Supported
QuickBooks Online Advanced Not Supported
Quickwork Not Supported
Rapport Not Supported
Slack Not Supported
Stackreaction Not Supported
Twilio Not Supported
UneeQ Not Supported
XCALLY Not Supported
Zendesk Not Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim PolyAI and update features and information
Claim PolyAI and update features and information