Amazon Lex

Amazon Lex

Amazon
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About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

About

As machine learning keeps getting smarter, the role of artificial intelligence in our lives is steadily increasing. What used to be a science fiction fantasy is now reality. We are surrounded by voice assistants, from our smartphones to our cars to our hi-fi systems. It was only a matter of time before companies could use these assistants for customer service support. Today, companies in all industries from healthcare to tourism to the financial sector are already revolutionizing their customer service with chatbots and voice assistants. Chatbot technology continues to evolve and while companies in all industries use it to increase customer satisfaction and free staff from repetitive tasks, there are still some challenges to overcome. Organizations using voice assistants and chatbot technology need to understand these limitations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to build a powerful chatbot

Audience

Chatbot and voice assistant solution that helps improve companies' customer services

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Pricing

€49 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Company Information

Onlim
Founded: 2015
Austria
onlim.com/chatbots-und-sprachassistenten-im-kundenservice/

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite
Dialogflow

Dialogflow

Google
AskSid

AskSid

AskSid.ai

Categories

Categories

AI Assistants Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported

Integrations

AWS App Mesh Supported
AWS Lambda Supported
Adobe Marketo Engage Supported
Amazon CloudWatch Supported
Amazon DynamoDB Supported
Axon Ivy Supported
Elastic Path Supported
Facebook Supported
Facebook Messenger Supported
HelpNow Agentic AI Platform Supported
Microsoft Dynamics 365 Supported
QuickBooks Online Supported
Quickwork Supported
Rapport Supported
Salesforce Supported
Smart IVR Supported
Stackreaction Supported
Twilio Supported
UneeQ Supported
Zendesk Supported

Integrations

AWS App Mesh Not Supported
AWS Lambda Not Supported
Adobe Marketo Engage Not Supported
Amazon CloudWatch Not Supported
Amazon DynamoDB Not Supported
Axon Ivy Not Supported
Elastic Path Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
HelpNow Agentic AI Platform Not Supported
Microsoft Dynamics 365 Not Supported
QuickBooks Online Not Supported
Quickwork Not Supported
Rapport Not Supported
Salesforce Not Supported
Smart IVR Not Supported
Stackreaction Not Supported
Twilio Not Supported
UneeQ Not Supported
Zendesk Not Supported
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information
Claim Onlim and update features and information
Claim Onlim and update features and information