AltekAltek AI AS
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About
Altek is the AI inquiry conversion engine for hotels. Most tools in the category answer the guest email. Altek does the work behind the answer.
Its AI email assistant is the most widely used part of the platform. Altek reads each guest email in over 100 languages, pulls live availability, rates and reservation details from Mews, Oracle OPERA Cloud, Visbook/BookVisit or Infor HMS, and prepares both the reply and the operations behind it: reservations created, modified and cancelled, guest notes added, payment links issued, restaurant tables and spa treatments booked from the same email thread.
Front desk, booking and central reservations teams approve in about thirty seconds, instead of 5 to 15 minutes across four or five systems. Approval is the default, not the ceiling: each action type sits at draft, approve or auto-send, set per property and per risk level, with an audit trail.
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About
SuppFlow is an AI email assistant for customer support that automatically responds to incoming support tickets without human involvement. The AI trains on your website, product catalogue, and help documentation to send accurate, brand-consistent replies across ecommerce, Shopify stores, and SaaS businesses.
Automated email support for:
- Order tracking emails - real-time shipment status pulled directly from your store
- Return and refund requests - auto-generates return labels, confirms refund timelines
- Shipping delay notifications - proactive updates without manual follow-up
- Billing and subscription questions - duplicate charge resolution, cancellation handling
- Product questions and recommendations - specs, availability, compatibility answers
- SaaS technical support emails - troubleshooting, feature guidance, API and integration help
- Password reset and account access issues - instant self-serve resolution
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Reservations, front desk and central reservations teams at hotels and hotel groups, from independent boutique and resort properties to chains of 5 to 70 hotels
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Audience
SuppFlow is an AI customer support email automation tool that auto-replies to customer emails in 1.2 seconds. Connects to Gmail, Outlook, Zendesk, and Intercom in 5 minutes. Handles order tracking, returns, refunds, shipping updates, and billing questions automatically — 24/7, in 95+ languages, trained on your own website and knowledge base.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$399/month
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAltek AI AS
Founded: 2024
Norway
www.altek.ai/
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Company InformationSuppFlow
Founded: 2026
United States
suppflow.com
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Integrations
No info available.
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Integrations
No info available.
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