Related Products
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About
AllyMatter is a centralized enterprise knowledge management platform designed to help organizations turn scattered documentation and tribal knowledge into a searchable, governed, and scalable system that supports workflows, compliance, and collaboration across departments. It provides a central knowledge hub where teams can store policies, procedures, SOPs, training materials, playbooks, and other critical documents with advanced search so information is always findable; workflow automation including custom approval flows and notifications so changes move through review and sign-off efficiently; audit trails, version control, and acknowledgment tracking that capture who changed what and when and help with compliance; and role-based access controls and SSO integration so sensitive data stays protected and accessible to the right people only.
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About
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Business teams and knowledge managers needing a centralized, structured internal knowledge base to organize documentation, workflows, and institutional expertise so organizations can preserve, find, share, and govern critical information
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Audience
Telecom, banking and insurance companies in need of an AI knowledge management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAllyMatter
Founded: 2023
United States
allymatter.com
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Company InformationKnowmax
Founded: 2017
India
www.knowmax.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Google Cloud Platform
Microsoft 365
Salesforce
Zendesk
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Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Google Cloud Platform
Microsoft 365
Salesforce
Zendesk
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