Allstream vs. net2phone Comparison


Allstream	net2phone	+	+
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About Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.		About net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments		Audience Companies that need a high-quality business phone system & unified communications solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported		Pricing $19.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.1 / 5 features 1.3 / 5 design 1.3 / 5 support 1.1 / 5 Read all reviews		Reviews/Ratings Overall 4.7 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros nothing at all is good. Prices are way to high and customer service very poor. They’re great when you get new service, which most companies are when they’re trying to get new customers Nothing. We have no pros to give this company, because of the nature of the call that was made to our home. Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved. Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services. Cons Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system. If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through Everything about the unsolicited call. We are on the national do not call list. Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer Our phone line was from Allstream (through Bell Canada)		Pros from Real Users Pros It allows the team to work remotely but still be connected to our phone system. The analytics and features the software allows is remarkable. It ties into salesforce so you do not have to manually make notes of call times and duration. You can even set it up to record so making manual call notes can be a thing of the past. I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet. Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended. Love how easy it is to forward a call, blind or not.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Allstream Founded: 1846 USA and Canada allstream.com		Company Information net2phone Founded: 1990 United States www.net2phone.com
Alternatives Intermedia Unite Intermedia		Alternatives GoVoIP
RingCentral RingEX RingCentral		ClearlyIP
Dialpad Connect Dialpad		UNIVERGE BLUE NEC Corporation
Vonage Business Vonage		T-Max Phone Systems T-Max
2600Hz View All		Aircall View All
Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported IT Management Supported SIP Trunk Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported		Categories AI Voice Agents Supported Auto Dialer Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Cloud PBX Supported Communications Supported Contact Center as a Service (CCaaS) Supported Online Fax Supported Sales Dialers Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Not Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Not Supported Real-Time Chat Not Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Not Supported Real-Time Chat Not Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported		Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Online Fax Features Alerts / Notifications Not Supported Cloud Storage Not Supported Electronic Signature Not Supported Fax via Email Supported HIPAA Compliant Supported Large File Support Not Supported Local Phone Numbers Supported Mobile Access Not Supported Toll Free Numbers Supported
Integrations Allstream SD-WAN Supported Calendly Not Supported CloudNuro Not Supported Cloudbeds Not Supported Google Chrome Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Odoo Not Supported Salesforce Not Supported Slack Not Supported Zapier Not Supported Zoho CRM Not Supported uContact Not Supported Show More Integrations View All 1 Integration		Integrations Allstream SD-WAN Not Supported Calendly Supported CloudNuro Supported Cloudbeds Supported Google Chrome Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft Outlook Supported Microsoft Teams Supported Odoo Supported Salesforce Supported Slack Supported Zapier Supported Zoho CRM Supported uContact Supported Show More Integrations View All 14 Integrations
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