Alliance

Alliance

Cyrun
WebFirst

WebFirst

RTI Software
+
+

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About

Alliance is a HIPAA compliant, complete and integrated Hospital Security Management system that was designed by law enforcement personnel to handle day to day operations as well as major events as they occur. The software comes pre-packaged with 100s of reports that are valuable to both risk managers and a hospital's Joint Commission Committee. All tools provided in Alliance are optimized for efficiency to handle small incidents to major incident such as a natural disaster (Bird Flu, earthquake, flood and hurricanes) or an act of terrorism. A tightly integrated system for locating critical information quickly, Dispatch (Event Desk) reduces dispatcher stress and minimizes input errors. A simple, intuitive interface and automated tools speed up incident data entry, helping personnel “populate” the database through forms tailored to the current task.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Clinics, Hospitals in need of a Security Management platform

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cyrun
Founded: 1992
United States
www.cyrun.com/solutions/hospitalshealthcare-facilities/

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Bchex Supported
ClearCo Supported

Integrations

Bchex Not Supported
ClearCo Not Supported
Claim Alliance and update features and information
Claim Alliance and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information