AlertOps vs. Naverisk RMM & PSA Comparison


AlertOps	Naverisk RMM & PSA Naverisk	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products ManageEngine ServiceDesk Plus Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,660 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 1,923 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 139 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,583 Ratings Visit Website Grafana Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. It features Adaptive Metrics for cost-efficient data aggregation and native OpenTelemetry support. Built on open standards, Grafana empowers teams to visualize and correlate data from any source—without vendor lock-in—whether self-managed or in the cloud. Grafana Cloud scales with you, securely. 591 Ratings Visit Website Uptime.com We provide peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one. Use Uptime.com to: -Choose domains and configure checks to start monitoring web, network, and email performance at global scale. -Get accurate, moment-it-happens web downtime and performance alerts to any device or DevOps tool you use. -Customize system monitoring dashboards to report on critical data across alerts, check types, and SLAs -- segmented by account user or subaccount. -Quickly and professionally communicate downtime and outage statuses in the same tool you monitor website performance with. -Deliver alert notifications response time metrics into your teams go-to tools 382 Ratings Visit Website ManageEngine EventLog Analyzer ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. The real-time alert system alerts users about suspicious activities, so they can prioritize high-risk security threats. 189 Ratings Visit Website AdRem NetCrunch NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on prem, self hosted in the cloud, or mixed. 148 Ratings Visit Website Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 589 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 672 Ratings Visit Website
About AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.	About Beautifully simple RMM, Service Desk & PSA software. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Identify and resolve issues before your users are impacted. Transform the efficiency of your IT services with powerful, yet easy to use, automation. Full support for Windows, Linux, Mac & SNMP devices. It takes a team to deliver great customer service. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT Incident Management, ITSM, ITSM Tools, Major incident Management, Critical Incident Management , MSP	Audience MSPs and IT professionals
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.00/month/user Free Version Free Trial	Pricing $110 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information AlertOps Founded: 2015 United States alertops.com	Company Information Naverisk Founded: 2007 New Zealand www.naverisk.com
Alternatives TaskCall	Alternatives ConnectWise Automate ConnectWise
Squadcast	Domotz
PagerDuty	MSP360 RMM MSP360
Jira Service Management Atlassian	Atera
ManageEngine ServiceDesk Plus ManageEngine View All	NinjaOne View All
Categories DevOps Incident Management Issue Tracking IT Alerting IT Service ITSM	Categories Issue Tracking IT Service ITSM MSP Network Monitoring Patch Management Professional Services Automation Remote Support RMM Server Management SNMP Monitoring
IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports	IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring
Integrations ConnectWise PSA Auvik BigPanda Catchpoint Datto RMM Datto Workplace Dotcom-Monitor IBM Instana Logz.io Microsoft System Center Microsoft Teams Observium ScalePad Lifecycle Manager SolarWinds Pingdom Spiceworks Network Monitor Splashtop Remote Support Teamstack Zoho Directory Zoho One Show More Integrations View All 70 Integrations	Integrations ConnectWise PSA Auvik BigPanda Catchpoint Datto RMM Datto Workplace Dotcom-Monitor IBM Instana Logz.io Microsoft System Center Microsoft Teams Observium ScalePad Lifecycle Manager SolarWinds Pingdom Spiceworks Network Monitor Splashtop Remote Support Teamstack Zoho Directory Zoho One Show More Integrations View All 9 Integrations
Claim AlertOps and update features and information Claim AlertOps and update features and information	Claim Naverisk RMM & PSA and update features and information Claim Naverisk RMM & PSA and update features and information