Related Products
|
||||||
About
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees.
Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy.
Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app.
|
About
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Individuals, and small and large businesses
|
Audience
Companies that want to learn and improve experiences of employees and customers
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
PricingIndividuals
Free - $0 Basic License - $25 per month Standard License - $84 per month Market Research License- $125 per month Team and Enterprise - custom pricing
Free Version
Supported
Free Trial
Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
||||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationAlchemer
Founded: 2006
United States
www.alchemer.com
|
Company InformationInMoment
Founded: 2002
United States
inmoment.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Market Research Features
Benchmarking
Supported
Compensation Management
Supported
Data Management
Supported
Email / Online
Supported
Face-to-Face
Supported
Panel Management
Supported
Paper-Based
Supported
Phone-Based
Supported
Sample Management
Supported
Statistical Analysis
Supported
Survey Management
Supported
SMS Survey Features
Alerts / Notifications
Not Supported
Analytics / Reporting
Not Supported
Audience Targeting
Not Supported
Campaign Management
Not Supported
Contact Management
Not Supported
Customizable Templates
Not Supported
Keyword Tracking
Not Supported
Mass Texting
Not Supported
Message Personalization
Not Supported
MMS
Not Supported
Scheduled Messaging
Not Supported
Survey Builder
Supported
Template Management
Not Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
|
||||||
Integrations
Facebook
Supported
Salesforce
Supported
Slack
Supported
X (Twitter)
Supported
6Connex
Supported
Alterna CX
Not Supported
Bit.ai
Supported
Booking.com
Not Supported
COZYROC SSIS+ Suite
Supported
Evidence
Supported
|
Integrations
Facebook
Supported
Salesforce
Supported
Slack
Supported
X (Twitter)
Supported
6Connex
Not Supported
Alterna CX
Supported
Bit.ai
Not Supported
Booking.com
Supported
COZYROC SSIS+ Suite
Not Supported
Evidence
Not Supported
|
|||||
|
|
|