+
+

Related Products

  • Zoho Assist
    2,149 Ratings
    Visit Website
  • Thinfinity Workspace
    14 Ratings
    Visit Website
  • ScreenMeet
    34 Ratings
    Visit Website
  • Kasm Workspaces
    127 Ratings
    Visit Website
  • Hubstaff
    3,988 Ratings
    Visit Website
  • DeskTime
    955 Ratings
    Visit Website
  • NinjaOne
    5,368 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • Curtain MonGuard Screen Watermark
    7 Ratings
    Visit Website
  • ManageEngine Endpoint Central
    3,189 Ratings
    Visit Website

About

All-in-one solution for everyday tasks in professional and private life AeroAdmin is a free remote desktop software that does not require installation or configuration. It is ready for use right after downloading and easily connects computers in different local area networks, behind NAT. Key Features: > No Installation and Configuration > Connects Computers in Different LAN, and works behind NAT > Unattended Access to Remote PCS and SERVERS > Total AES + RSA Encryption

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT, Tech Support, Remote Desktop Support

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$89.99/year
Pro License - $89.99/year
Business License - $119.99/year
Corporate License - $139.99/year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 3.7 / 5
ease 3.7 / 5
features 3.7 / 5
design 3.7 / 5
support 3.7 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • This software has no redeeming qualities - unless you like something that doesn't have an installation.
  • - Very easy installation - Unlimited use, not restricted to Personal use only, like the competitors - Pricing - very affordable - Secure Connection - AES + RSA Encryption - Tech support even with Free license - Branding - Unattended Access even with Free license
  • AeroAdmin offers a very easy to use Remote Desktop software and this would let even non-tech-savvy users be able to connect or get support from other people as it does not have any complex installation.

Cons

  • The interface is archaic. I felt like I was back in the late 90's. File transfer is literally a screen with an old DOS style graphic display to traverse the files. The service is easy to enable but it doesn't reliably allow connections. I've had to physically restart the remote computers so that we could allow connections again. Support is horrible. Cancelling is also not easy as there is no login for your account.
  • - Limited features for Linux and Mac - no app for mobile devices
  • As of now AeroAdmin does not have any native MAC/Linux file and you would need to have WINE installed in order to run it. Also the sounds is at beta phase.

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AeroAdmin
Founded: 2012
United States
aeroadmin.com/en/index.html

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

Alternatives

LiteManager

LiteManager

LiteManagerTeam
SetMe

SetMe

Techinline
Statlook

Statlook

Media-press.tv S.A.
AnyDesk

AnyDesk

AnyDesk Software

Categories

Categories

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Employee Monitoring Features

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
Claim AeroAdmin and update features and information
Claim AeroAdmin and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information