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About
A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.
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About
SureCall Experts serves as a leading Contact Center and BPO. We’re a team of experts. Fuelled by our commitment to excellence, we go the extra mile to ensure clients and partners alongside their customers are taken care of! Our leadership is here to design the right solutions for you. Our goal is to partner with you to provide new innovative ways to expand and grow your business while keeping your customers very happy. Our GoodCall™ program launched in 2016 and continues to evolve as we find even more ways to give back to our global community. What started out as a local endeavor to assist organizations that were non-profit or registered charities by giving back a percentage of revenues as a donation each year has spun into something much more purposeful. SureCall is set apart by our innovation and state-of-the-art technology, flexible architecture, and streamlined programs. We are leaders in our industry and have received several awards and recognition for our service excellence.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies seeking a solution offering a remote support department to manage their clients and customers
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Audience
Organizations seeking a solution to expand and grow their business while engaging with customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAdvanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com
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Company InformationSureCall
Founded: 2016
United States
www.surecallexperts.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk
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