Trio

Trio

Trio Technology
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About

Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t.

About

From businesses to educational institutions, Trio breaks down conventional management methods and rebuilds them gapless, automated, and simply secure. As a one-of-a-kind mobile device management solution, Trio is here to not only meet your security and productivity expectations but to exceed them. Trio is a platform that not only manages devices but also takes care of vulnerability management, endpoint detection and response (EDR), compliance monitoring, and provides visibility into endpoints.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

MSPs and corporate IT teams looking for a SaaS solution to manage and secure Apple devices.

Audience

Companies, enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$5 to $6 per device
Contact us for a custom quote.
Free Version Not Supported
Free Trial Supported

Pricing

$6.00/employee
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.4 / 5
features 4.5 / 5
design 4.6 / 5
support 4.5 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I find there are many benefits to Addigy. The introductory learning curve wasn't too large to cope with. The support desk is always responsive and helpful. The team are also accessible via Slack and host various online sessions concerning new features or Mac OS changes.
  • What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.
  • We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs.
  • Addigy is Awesome!! The Addigy software and their support team have been a great partner for us. As a MSP we embrace our all Mac customers and using Addigy allows us to support them with security policies, alerting and automatic software and App installs.
  • Ease of enrolling Apple devices and deploying profiles/policies. Good dashboard interface and layout. Decent support. Ease of deploying applications to iPad and setting locked down single app kiosk modes. Remote control/screen sharing tool for Macs being developed.

Cons

  • The largest problem we had was getting to grips with how to structure the policies and how we use Addigy. Sometimes in be very daunting because there are so many features and possibilities.
  • All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do.
  • While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.
  • When you enable file vault and use Addigy users then the user needs to login twice after restart or shutdown.
  • Not all features fully fleshed out . AD integration great idea but have seen passwords stop working when linking AD account with local Macbook account. Requires redundant login screens with this feature deployed. Some glitches and delays when adding applications to iPads via RMM profiles/policies

Pros & Cons from Real Users

Pros

  • Over the years, we’ve experimented with various MDM solutions, but Trio stands out with its powerful features and simplicity. Its ease of implementation and the flexibility to create custom policy profiles for diverse device types and operating systems have greatly benefited our organization.
  • Trio has helped us to automate so much of our HR operations starting from Onboarding and granting access rights, to offboarding. Trio has streamlined all these operations making sure that all endpoints are secure and compliant.
  • Trio not only makes managing employees, devices, and applications easier but also ensures that everything is secure. One of the features of Trio that we found absolutely beneficial was its profile management, which allowed us to set restrictions for our device fleet based on the operating system. Also, Trio has made it so much easier for us to stay compliant with the latest regulations, such as PCI DSS.
  • Trio makes software management easy as it offers a full list of all applications within our company and allows for easy assignment of these applications to the software desk of various departments and employees. With Trio’s patch management capabilities, we keep all our devices updated. Moreover, with its profile management feature, we can create policy profiles for both CO and BYOD devices to boost productivity and avoid data breaches.
  • Trio has fully automated employee lifecycle management. We can now easily onboard employees and assign them the access rights and applications they need. In the time of offboarding, we can revoke all the access rights with ease.

Cons

  • Trio’s amazing features make it really difficult to find any faults or negative points about it.
  • Nothing! We haven't had any negative experiences with Trio so far. We are especially satisfied with their support team. huge shoutout to them.
  • Nothing! We had no bad experiences with Trio. we are really satisfied with it.
  • Nothing much comes to mind in terms of disliking.
  • There isn't much negative points to mention. Trio is full of amazing features with a customer support that is incredibly helpful and responsive.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Addigy
Founded: 2014
United States
addigy.com

Company Information

Trio Technology
Founded: 2023
Germany
www.trio.so

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Categories

IT Management Supported
MSP Supported
RMM Supported

Categories

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Not Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Integrations

Augmentt Supported
Autotask PSA Supported
BrightGauge Supported
CloudRadial Supported
Console Supported
Google Supported
Hudu Supported
IT Glue Supported
Josys Supported
JupiterOne Supported
Liongard Supported
Lucidum Supported
Malwarebytes Supported
MyGlue Supported
Network Glue Supported
Setyl Supported
ThreatAware Supported
Zapier Supported
Zendesk Supported
Zest MSP Supported

Integrations

Augmentt Not Supported
Autotask PSA Not Supported
BrightGauge Not Supported
CloudRadial Not Supported
Console Not Supported
Google Not Supported
Hudu Not Supported
IT Glue Not Supported
Josys Not Supported
JupiterOne Not Supported
Liongard Not Supported
Lucidum Not Supported
Malwarebytes Not Supported
MyGlue Not Supported
Network Glue Not Supported
Setyl Not Supported
ThreatAware Not Supported
Zapier Not Supported
Zendesk Not Supported
Zest MSP Not Supported
Claim Addigy and update features and information
Claim Addigy and update features and information
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