Addigy vs. JumpCloud Comparison


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About Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t.	About JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. Everything in One Platform Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view. Cross-OS Device Management Manage Windows, macOS, Linux, iOS, iPad, and Android devices. One Identity for Everything Connect users to thousands of resources with one set of secure credentials. Comprehensive Security Enforce device policies, patches, MFA, and other security and compliance measures. Automated Workflows Connect to whatever resources you need, including Microsoft Active Directory, Google Workspace, HRIS platforms, and more.
Platforms Supported Windows Not Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience MSPs and corporate IT teams looking for a SaaS solution to manage and secure Apple devices.	Audience IT teams looking for a complete Cloud Management solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $5 to $6 per device Contact us for a custom quote. Free Version Not Supported Free Trial Supported	Pricing $9/user For complete pricing and to see all of our package options, please visit our website Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.4 / 5 features 4.5 / 5 design 4.6 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I find there are many benefits to Addigy. The introductory learning curve wasn't too large to cope with. The support desk is always responsive and helpful. The team are also accessible via Slack and host various online sessions concerning new features or Mac OS changes. What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have. We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login. Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful. We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time. Addigy has a few updates planned that will allow us to more easily manage our client's Macs. Addigy is Awesome!! The Addigy software and their support team have been a great partner for us. As a MSP we embrace our all Mac customers and using Addigy allows us to support them with security policies, alerting and automatic software and App installs. Ease of enrolling Apple devices and deploying profiles/policies. Good dashboard interface and layout. Decent support. Ease of deploying applications to iPad and setting locked down single app kiosk modes. Remote control/screen sharing tool for Macs being developed. Cons The largest problem we had was getting to grips with how to structure the policies and how we use Addigy. Sometimes in be very daunting because there are so many features and possibilities. All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do. While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response. When you enable file vault and use Addigy users then the user needs to login twice after restart or shutdown. Not all features fully fleshed out . AD integration great idea but have seen passwords stop working when linking AD account with local Macbook account. Requires redundant login screens with this feature deployed. Some glitches and delays when adding applications to iPads via RMM profiles/policies	Pros & Cons from Real Users Pros The admin side is easy to use and set up new users. The users sync easily across all the systems. We can set specific groups of computers and users to more easily active new users across multiple systems. SSO is also a great feature. You can also set policies for systems which allows admins to block certain features they don't want accessed. Cons When we first started some of the policy features were not available. Also sometimes adding someone as an admin on their system temporarily, it doesn't work correctly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Addigy Founded: 2014 United States addigy.com	Company Information JumpCloud Founded: 2012 United States jumpcloud.com
Alternatives Iru Iru (formerly Kandji)	Alternatives Auth0 Okta
Jamf Pro Jamf	Josys
Mosyle	Kitecyber
N-able N‑central N-able	miniOrange
Hexnode UEM Mitsogo Inc View All	Avatier Identity Anywhere Avatier View All
Categories Endpoint Management Supported IT Asset Management Supported IT Management Supported Mobile Device Management (MDM) Supported MSP Supported RMM Supported	Categories Authentication Supported Cloud Directory Supported Cloud Management Supported Cybersecurity Supported Endpoint Protection Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Service Supported MSP Supported Network Security Supported Password Management Supported Password Policy Enforcement Supported Policy Management Supported Privileged Access Management Supported RMM Supported Server Management Supported Shadow IT Discovery Supported SIEM Supported Single Sign On Supported Unified Endpoint Management (UEM) Supported User Provisioning and Governance Supported
IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Not Supported Supplier Management Not Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Not Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Not Supported Wireless Network Support Supported	IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Supported MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Supported Help Desk Not Supported Issue Management Not Supported Live Chat Not Supported Patch Management Not Supported Privileged Access Management (PAM) Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Show More Features Authentication Features Biometric Supported Credential Management Supported Knowledge-Based Authentication Not Supported Mobile Authentication Not Supported Multifactor Authentication Supported Out-of-Band Authentication Not Supported Policy Management Supported Self Service Portal Supported Single Sign On Supported Social Sign On Not Supported Cloud Management Features Access Control Supported Billing & Provisioning Not Supported Capacity Analytics Not Supported Cost Management Not Supported Demand Monitoring Not Supported Multi-Cloud Management Not Supported Performance Analytics Not Supported SLA Management Not Supported Supply Monitoring Not Supported Workflow Approval Not Supported Cybersecurity Features AI / Machine Learning Not Supported Behavioral Analytics Not Supported Endpoint Management Supported Incident Management Not Supported IOC Verification Not Supported Tokenization Not Supported Vulnerability Scanning Not Supported Whitelisting / Blacklisting Not Supported Endpoint Protection Features Activity Log Supported Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Supported Signature Matching Not Supported Web Threat Management Not Supported Whitelisting / Blacklisting Not Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported Identity Management Features Access Certification Supported Compliance Management Supported Multifactor Authentication Supported Password Management Supported Privileged Account Management Supported Self-Service Access Request Supported Single Sign On Supported User Activity Monitoring Supported User Provisioning Supported Password Management Features Credential Management Supported Multifactor Authentication Supported Password Generator Supported Password Reset Supported Password Synchronization Supported Single Sign On Supported User Management Supported Policy Management Features Approval Process Control Not Supported Attestation Not Supported Audit Trails Not Supported Policy Creation Supported Policy Library Supported Policy Metadata Management Not Supported Policy Training Not Supported Reporting / Analytics Supported Version Control Not Supported Workflow Management Not Supported Privileged Access Management Features Application Access Control Supported Behavioral Analytics Not Supported Credential Management Supported Endpoint Management Supported For MSPs Supported Granular Access Controls Supported Least Privilege Not Supported Multifactor Authentication Supported Password Management Supported Policy Management Supported Remote Access Management Supported Threat Intelligence Not Supported User Activity Monitoring Supported SIEM Features Application Security Supported Behavioral Analytics Not Supported Compliance Reporting Supported Endpoint Management Supported File Integrity Monitoring Not Supported Forensic Analysis Not Supported Log Management Supported Network Monitoring Not Supported Real Time Monitoring Not Supported Threat Intelligence Not Supported User Activity Monitoring Not Supported Server Management Features CPU Monitoring Not Supported Credential Management Supported Database Servers Not Supported Email Monitoring Not Supported Event Logs Supported History Tracking Not Supported Patch Management Not Supported Scheduling Not Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported Single Sign On Features Biometric Supported Credential Management Supported Identity Federation Supported Multifactor Authentication Supported Password Management Supported Policy Management Supported Social Sign On Not Supported User Management Supported
Integrations JupiterOne Supported Liongard Supported Setyl Supported ThreatAware Supported AWS IAM Identity Center Not Supported AlexisHR Not Supported Axonius Not Supported Boon Not Supported Clutch Not Supported Compyl Not Supported Dropbox Not Supported EZO AssetSonar Not Supported Entitle Not Supported Everyspace Not Supported Freshdesk Supported Indent Not Supported Junos Traffic Vision Not Supported MyGlue Supported Scrut Automation Not Supported Shift Not Supported Show More Integrations View All 28 Integrations	Integrations JupiterOne Supported Liongard Supported Setyl Supported ThreatAware Supported AWS IAM Identity Center Supported AlexisHR Supported Axonius Supported Boon Supported Clutch Supported Compyl Supported Dropbox Supported EZO AssetSonar Supported Entitle Supported Everyspace Supported Freshdesk Not Supported Indent Supported Junos Traffic Vision Supported MyGlue Not Supported Scrut Automation Supported Shift Supported Show More Integrations View All 113 Integrations
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