Related Products
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About
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
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About
harpin AI transforms disconnected customer- and operational-data systems into a trusted, unified foundation that delivers real-time answers and actionable recommendations across sales, marketing, support, operations, and executive workflows. It rapidly connects to core systems such as CRM, POS, CCaaS, PMS, and loyalty tools, validates and hydrates data in the first two weeks, then surfaces root causes of performance blocks, untapped opportunities, and next best actions for frontline teams and leadership. With modules like Beacon for executive visibility, Momentum for revenue acceleration, and Catalyst for CX and operations transformation, harpin AI helps route the right leads, personalize offers in live interactions, reduce handle times and campaign waste, and deliver improved conversions, loyalty, and efficiency.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies of all sizes
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Audience
Enterprises with sales, marketing, and customer-experience teams in search of a tool to improve conversions, personalize engagements, and gain real-time operational clarity
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationActiveOps
United Kingdom
activeops.com
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Company Informationharpin AI
United States
harpin.ai/
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Categories |
Categories |
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Employee Monitoring Features
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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