Related Products
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About
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
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About
We automatically capture the voice of your customer from real-life conversations, link it with your CRM data, and analyze it through our AI engine to create unparalleled, actionable insights and answer questions others can't. Save your team hours every week listening to recorded calls and manually copying and pasting feedback. Identify trends, themes, and patterns in real time to prove you're making the right decisions. If the only way your teams can make decisions is with long research projects or guesswork, they’ll always choose the latter. This means crucial insights around market trends, customer needs, and the competitive landscape are left ignored and unused. Stop manually extracting snippets from transcripts and adding them to CRM data in spreadsheets. Using both sales and product methodologies to extract insights from calls, any team member can access what they need instantly, all linked back to CRM data.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies of all sizes
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Audience
Businesses looking for a solution to manage their customer research operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$127.31 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationActiveOps
United Kingdom
activeops.com
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Company InformationFour/Four
United Kingdom
fourfour.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Employee Monitoring Features
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
Gong
Google Meet
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Jiminny
Microsoft Teams
Salesforce
Zoom
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Integrations
Gong
Google Meet
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Jiminny
Microsoft Teams
Salesforce
Zoom
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