Action1 vs. Splashtop Remote Support Comparison


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Patch management is automated across Windows, macOS, Linux, and 1000+ third-party applications. Software deployment, OS imaging, and remote desktop capabilities allow administrators to provision, update, and troubleshoot endpoints without physical presence. Security capabilities include vulnerability assessment, application control, device control, browser security, endpoint privilege management, EDR, NGAV protection against malware and zero-day threats, and private access for secure remote connectivity. BitLocker and FileVault encryption management adds data protection across Windows and macOS fleets. Mobile device management extends control to iOS and Android, supporting corporate-owned and BYOD environments. Available on-premises or in the cloud across five editions: Free, Professional, Enterprise, UEM, and Security. 3,242 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 2,141 Ratings Visit Website Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. Trusted by over 5,000 companies including Plaid, Notion, Airbus, and Vercel, Iru transforms how modern businesses manage digital trust. The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,382 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website Kitecyber Kitecyber provides an AI-powered endpoint security solution to protect your workforce and data from modern threats like AI agents, data exfiltration, credential theft and insider risk. Our unified security agent runs on each endpoint and provides comprehensive security while meeting compliance requirements of organizations for SOC2, ISO27001, HIPAA, PCI-DSS, GDPR etc. Our unique endpoint-based approach eliminates the need for cloud gateways or local appliances. The unified agent offering includes the following protections: 1) Control and visibility into AI agent usage 2) Secure Web Gateway to safeguard internet access 3) Eliminate Shadow SaaS and Shadow AI 4) Anti-Phishing measures to protect user credentials 5) Zero Trust Private Access (Next gen VPN) 6) Data Loss Prevention across all devices—Mac, Windows, and mobile 7) Device Management for Mac, Windows, and mobile for all employees, BYOD devices and 3rd party contractors 8) Continuous Compliance Monitoring 55 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website DriveStrike DriveStrike is easy to use, implement and manage. With DriveStrike you can execute secure remote wipe, remote lock, and remote locate commands on any platform. Integrated drive encryption support as well as mobile device management MDM for mobile platforms. Our professional support team is always available to answer your questions and help you install our services or manage your account and devices. Protecting your data and devices has never been easier or more cost effective. If you have questions or need help understanding how best to protect your data please contact us and we will gladly answer your questions. Protect your business with a device and data protection platform that keeps all devices safe with a single solution and Dashboard. Keep your Workstations, MacBooks, iPads, Smartphones, Tablets, Laptops safe, secure, and organized. 24 Ratings Visit Website ESET PROTECT Advanced ESET Protect Advanced is a comprehensive cybersecurity solution designed for businesses of all sizes. It offers advanced endpoint protection against ransomware, zero-day threats, and sophisticated attacks with ESET LiveSense technology. It includes full disk encryption for legal compliance and data protection. The solution features proactive cloud-based threat defense using adaptive scanning, machine learning, cloud sandboxing, and behavioral analysis to prevent new threats. Mobile threat defense secures Android and iOS devices with anti-malware, anti-theft, and mobile device management. It also provides cloud app protection, mail server security, and vulnerability and patch management. Extended detection and response (XDR) enhances threat detection and response, while multi-factor authentication adds security. The solution offers single-pane-of-glass remote management for visibility into threats and users, along with advanced reporting and custom notifications. 2,303 Ratings Visit Website NetBrain NetBrain pioneers Agentic NetOps, delivering autonomous network operations through AI agents that diagnose, decide, and act with full network context. 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About Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.	About Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT administrators, MSPs	Audience Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0 USD/per device/per month Pricing is available upon request Free Version Free Trial	Pricing $40/month for 25 computers Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Cloud-based with no need for complex on-premises infrastructure. Smooth deployment and quick agent installation across devices. Real-time visibility into endpoints with detailed inventory and reporting. Patch management is automated and highly customizable. Remote access and script execution make troubleshooting effortless. Intuitive dashboard with an easy-to-navigate interface. Strong security compliance features (audit logs, alerting, RBAC). Excellent scalability for growing organizations. The ease of deployment, and the ability to have different endpoint groups really makes administration so much easier. Simple visibility of missing patches and vulnerabilities that need addressing Grouped into categories nicely with a "SLA" to prioritise The ability to deploy scripts remotely very easily Free plan 200 endpoints Very fast deployment (≈1 minute per device) Intuitive and centralized interface with customizable reports Strong automation: scripts, data collection, update rings Scalable and fast patch management, great WSUS replacement Clear roadmap and frequent improvements Easy to setup and get working. The critical vulnerabilities webinars are very helpful and give great insight into what needs to be patched etc. Cons Requires stable internet connectivity for optimal performance. Some advanced features may take time to configure for first-time users. Limited offline functionality compared to traditional on-prem tools. I cant fault the platform for anything. the ease of use is simply superb! The only real con was at initial signup - finding documentation to get started wasn't the most obvious. Saying that the software was simple enough to just dive in Remote access is basic (no file transfer, chat, or reliable multi-monitor support) Requires manual effort for custom software packaging/updates Occasional issues with vendor driver detection Pricing increases steeply beyond 200 endpoints due to support requirements Some limitations exist, but can often be mitigated with workarounds or external tools Great product so far, not noticed anything that can be marked as a con.	Pros & Cons from Real Users Pros I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great. Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing. Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians. I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy. Cons I had difficulty getting installed on my devices. Development team is sometimes hard to get ahold of. The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround. Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Action1 Founded: 2018 United States www.action1.com	Company Information Splashtop Founded: 2006 United States www.splashtop.com/products/remote-support
Alternatives Atera	Alternatives Zoho Assist Zoho
MSP360 RMM MSP360	ConnectWise ScreenConnect ConnectWise
PDQ Connect PDQ	N‑able N-sight RMM N-able
NinjaOne	NinjaOne
ManageEngine Endpoint Central ManageEngine View All	Kaseya VSA Kaseya View All
Categories Autonomous Endpoint Management (AEM) Endpoint Management Discover Action1 Endpoint Management Software, the cloud-native solution designed for secure, efficient management of work-from-anywhere enterprises. With its streamlined patching, deployment, monitoring and remote access, Action1 eliminates the need for extensive training. Its modern, lightweight design avoids unnecessary bloat, offering dozens of pre-built apps, scripts, reports and alerts to simplify IT tasks. Trusted by organizations worldwide, Action1 is SOC 2 Type II and ISO 27001:2022 certified, ensuring the highest security standards. Empower your team with an easy-to-use platform that keeps your business agile and protected Endpoint Protection IT Management Patch Management Experience the ease of Action1 Enterprise Patch Management Software. We offer unified cross-OS and third-party patching with real-time assessment of missing patches and compliance status. Customize application patching through an intuitive Software Repository, all without needing a VPN—even for remote, off-site devices. With bandwidth-efficient P2P software update distribution, Action1 ensures seamless, efficient patch management across your enterprise. Keep your systems secure and up-to-date with a solution designed for modern IT environments. Remote Desktop RMM Software Asset Management (SAM) Vulnerability Assessment Vulnerability Management Safeguard your organization with Action1 Vulnerability Management and Remediation Software, combining real-time vulnerability detection with built-in remediation capabilities. Conduct a free initial vulnerability assessment for unlimited endpoints and seamlessly patch OS and application vulnerabilities without requiring a VPN. Automate compensating controls to address risks efficiently while maintaining compliance with industry standards. Backed by SOC 2 Type II, ISO 27001:2022 and GDPR certifications, Action1 ensures secure, trusted protection for your IT environment. Stay ahead of threats with an all-in-one solution designed for proactive vulnerability management.	Categories Endpoint Protection MSP Remote Support RMM
RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Vulnerability Management Features Asset Discovery Asset Tagging Network Scanning Patch Management Policy Management Prioritization Risk Management Vulnerability Assessment Web Scanning	Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Show More Features MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback
Integrations Microsoft Teams Zendesk Acronis Cyber Protect Active Directory Addigy Amazon Web Services (AWS) Atera Bitdefender Antivirus Plus Datto SIRIS Freshdesk Freshservice IBM MaaS360 Ivanti Neurons for MDM Naverisk RMM & PSA NinjaOne ServiceNow Spiceworks Network Monitor Syncro Weavestream Show More Integrations View All 13 Integrations	Integrations Microsoft Teams Zendesk Acronis Cyber Protect Active Directory Addigy Amazon Web Services (AWS) Atera Bitdefender Antivirus Plus Datto SIRIS Freshdesk Freshservice IBM MaaS360 Ivanti Neurons for MDM Naverisk RMM & PSA NinjaOne ServiceNow Spiceworks Network Monitor Syncro Weavestream Show More Integrations View All 19 Integrations
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