ConnectWise RMM

ConnectWise RMM

ConnectWise
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About

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT administrators, MSPs

Audience

MSPs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0 USD/per device/per month
Pricing is available upon request
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Cloud-based with no need for complex on-premises infrastructure. Smooth deployment and quick agent installation across devices. Real-time visibility into endpoints with detailed inventory and reporting. Patch management is automated and highly customizable. Remote access and script execution make troubleshooting effortless. Intuitive dashboard with an easy-to-navigate interface. Strong security compliance features (audit logs, alerting, RBAC). Excellent scalability for growing organizations.
  • The ease of deployment, and the ability to have different endpoint groups really makes administration so much easier.
  • Simple visibility of missing patches and vulnerabilities that need addressing Grouped into categories nicely with a "SLA" to prioritise The ability to deploy scripts remotely very easily
  • Free plan 200 endpoints Very fast deployment (≈1 minute per device) Intuitive and centralized interface with customizable reports Strong automation: scripts, data collection, update rings Scalable and fast patch management, great WSUS replacement Clear roadmap and frequent improvements
  • Easy to setup and get working. The critical vulnerabilities webinars are very helpful and give great insight into what needs to be patched etc.

Cons

  • Requires stable internet connectivity for optimal performance. Some advanced features may take time to configure for first-time users. Limited offline functionality compared to traditional on-prem tools.
  • I cant fault the platform for anything. the ease of use is simply superb!
  • The only real con was at initial signup - finding documentation to get started wasn't the most obvious. Saying that the software was simple enough to just dive in
  • Remote access is basic (no file transfer, chat, or reliable multi-monitor support) Requires manual effort for custom software packaging/updates Occasional issues with vendor driver detection Pricing increases steeply beyond 200 endpoints due to support requirements Some limitations exist, but can often be mitigated with workarounds or external tools
  • Great product so far, not noticed anything that can be marked as a con.

Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Action1
Founded: 2018
United States
www.action1.com

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm

Alternatives

Alternatives

MSP360 RMM

MSP360 RMM

MSP360
MSP360 RMM

MSP360 RMM

MSP360

Categories

Discover Action1 Endpoint Management Software, the cloud-native solution designed for secure, efficient management of work-from-anywhere enterprises. With its streamlined patching, deployment, monitoring and remote access, Action1 eliminates the need for extensive training. Its modern, lightweight design avoids unnecessary bloat, offering dozens of pre-built apps, scripts, reports and alerts to simplify IT tasks. Trusted by organizations worldwide, Action1 is SOC 2 Type II and ISO 27001:2022 certified, ensuring the highest security standards. Empower your team with an easy-to-use platform that keeps your business agile and protected

IT Management Supported
Patch Management Supported

Experience the ease of Action1 Enterprise Patch Management Software. We offer unified cross-OS and third-party patching with real-time assessment of missing patches and compliance status. Customize application patching through an intuitive Software Repository, all without needing a VPN—even for remote, off-site devices. With bandwidth-efficient P2P software update distribution, Action1 ensures seamless, efficient patch management across your enterprise. Keep your systems secure and up-to-date with a solution designed for modern IT environments.

Remote Desktop Supported
RMM Supported

Safeguard your organization with Action1 Vulnerability Management and Remediation Software, combining real-time vulnerability detection with built-in remediation capabilities. Conduct a free initial vulnerability assessment for unlimited endpoints and seamlessly patch OS and application vulnerabilities without requiring a VPN. Automate compensating controls to address risks efficiently while maintaining compliance with industry standards. Backed by SOC 2 Type II, ISO 27001:2022 and GDPR certifications, Action1 ensures secure, trusted protection for your IT environment. Stay ahead of threats with an all-in-one solution designed for proactive vulnerability management.

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Not Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Not Supported
File Transfer Not Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Vulnerability Management Features

Asset Discovery Not Supported
Asset Tagging Not Supported
Network Scanning Not Supported
Patch Management Supported
Policy Management Not Supported
Prioritization Not Supported
Risk Management Not Supported
Vulnerability Assessment Not Supported
Web Scanning Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Integrations

Acronis Cyber Protect Cloud Not Supported
Acronis Automation Not Supported
Amazon Web Services (AWS) Supported
BrightGauge Not Supported
ConnectWise PSA Not Supported
DataLakeHouse.io Not Supported
HaloPSA Not Supported
Heimdal Endpoint Detection and Response (EDR) Not Supported
IBM MaaS360 Not Supported
IT Portal Not Supported
Microsoft Azure Supported
Microsoft Teams Supported
OpenText Core Endpoint Protection Not Supported
PayPal Supported
ScalePad Lifecycle Manager Not Supported
Scopable Not Supported
Setyl Not Supported
SuperIT Not Supported
Zapier Supported
Zendesk Supported

Integrations

Acronis Cyber Protect Cloud Supported
Acronis Automation Supported
Amazon Web Services (AWS) Not Supported
BrightGauge Supported
ConnectWise PSA Supported
DataLakeHouse.io Supported
HaloPSA Supported
Heimdal Endpoint Detection and Response (EDR) Supported
IBM MaaS360 Supported
IT Portal Supported
Microsoft Azure Not Supported
Microsoft Teams Not Supported
OpenText Core Endpoint Protection Supported
PayPal Not Supported
ScalePad Lifecycle Manager Supported
Scopable Supported
Setyl Supported
SuperIT Supported
Zapier Not Supported
Zendesk Not Supported
Claim Action1 and update features and information
Claim Action1 and update features and information
Claim ConnectWise RMM and update features and information
Claim ConnectWise RMM and update features and information