Acepeak vs. Simplii Comparison


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About Acepeak is an all-in-one cloud communications and AI contact center platform designed for modern businesses. It combines business phone systems, HD calling, SMS and MMS, video meetings, team messaging, call recording, voicemail, IVR, and AI-powered communication tools in one platform. Acepeak also provides AI receptionist, AI agent assistance, call transcription, summaries, sentiment analysis, predictive dialing, omnichannel customer engagement, and CRM integrations. Businesses can manage voice, messaging, web chat, and social conversations from a unified platform while supporting teams across multiple locations and countries. Acepeak helps organizations simplify business communications, improve customer interactions, and manage calls and conversations from a single platform.	About Simplii’s click to call feature gives you the ability to go from browsing the internet to calling out with one simple click. Any phone number that appears on your Chrome browser will be clickable once you have this feature enabled. With our Fusion extension, any incoming call to your phone will also pop up across any tab on your Chrome browser. Screen Pops have options for you to answer or reject calls, respond with text messages, and even the ability to transfer or place calls on hold right from your screen. On top of that, you can type notes and contact information right into the Screen Pop, which immediately saves that information onto your contacts. With any integrated Simplii CRM, all call history, call recordings, SMS messages, dispositions, and notes are logged in real time to your CRM. Just connect your CRM account with Fusion to watch the logs record automatically.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small and medium-sized businesses, enterprises, sales teams, customer support teams, call centers, contact centers, SaaS companies, and organizations that need cloud phone, VoIP, UCaaS, AI receptionist, or omnichannel communication solutions.	Audience Companies seeking for a VoIP service provider
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 1.5 / 5 features 1.0 / 5 design 1.5 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros WHEN it works that it logs calls in my CRM. I have client photos in my CRM that pop up when they call, makes me feel like I am talking directly to them. It had to take more effort to fail this hard than to "Simplii" make a product that works. Oh, the irony. Cons It DOESN'T work!!!! They will troubleshoot for an hour and less than 24 hrs it won't connect again, they swear it isn't their side. They are doing updates which is making it incredibly worse. DON'T do it!!!!! For such a simple app, these devs clearly have no idea what they're doing. I never know from minute to minute if my business phone is able to make and receive calls and texts or not. Support is clueless. They had to build a clear cache button into the app as a last resort and even that doesn't work right. My $2M+ business is currently dead in the water with no response from support.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Acepeak Founded: 2019 Singapore www.acepeak.com	Company Information Simplii Founded: 2017 United States www.simplii.net
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Categories AI Call Center Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported	Categories Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported

Integrations HubSpot CRM Supported Zoho CRM Supported Autotask PSA Not Supported Constant Contact Lead Gen & CRM Not Supported EZLynx Not Supported GleanQuote Not Supported Gong Not Supported Infinity Not Supported JobNimbus Not Supported Keap Not Supported Method:CRM Not Supported Microsoft Dynamics 365 Not Supported Ontraport Not Supported Podio Not Supported QQCatalyst Not Supported Redtail CRM Not Supported Wealthbox Not Supported Zendesk Not Supported Show More Integrations View All 2 Integrations	Integrations HubSpot CRM Supported Zoho CRM Supported Autotask PSA Supported Constant Contact Lead Gen & CRM Supported EZLynx Supported GleanQuote Supported Gong Supported Infinity Supported JobNimbus Supported Keap Supported Method:CRM Supported Microsoft Dynamics 365 Supported Ontraport Supported Podio Supported QQCatalyst Supported Redtail CRM Supported Wealthbox Supported Zendesk Supported Show More Integrations View All 33 Integrations
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