AWS Chatbot

AWS Chatbot

Amazon
Engati

Engati

Engati Technologies
+
+

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About

AWS Chatbot is an interactive agent that makes it easy to monitor and interact with your AWS resources in your Slack channels and Amazon Chime chat rooms. With AWS Chatbot you can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. AWS Chatbot manages the integration between AWS services and your Slack channels or Amazon Chime chat rooms helping you to get started with ChatOps fast. With just a few clicks you can start receiving notifications and issuing commands in your chosen channels or chat rooms, so your team doesn’t have to switch contexts to collaborate. AWS Chatbot makes it easier for your team to stay updated, collaborate, and respond faster to operational events, security findings, CI/CD workflows, budget, and other alerts for applications running in your AWS accounts.

About

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone looking for an interactive agent to integrate with Slack or Amazon Chime

Audience

Any industry which is looking for a solution for customer service, marketing campaigns, etc

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • AWS chatbot offers support for Chime and also Slack and it is very easy to setup. Similar to other bots with functionalities like chat and notifications.

Cons

  • The process to integrate AWS chatbot with other chat application is complex and sometimes cause issues, which can take hours to resolve.

Pros & Cons from Real Users

Pros

  • Here are the things I liked about Engati Chatbot: * No complexity platform to build smart autoresponder bots. * Integrates with every social media account. * No coding is required.
  • Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature.
  • The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever.
  • Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry. The overall process to make a bot just took 10 minutes of my time which is just unbelievable.
  • Multi channel chatbot deployment Live chat feature Multi lingual support Affordable pricing Best Customer support

Cons

  • Overall it's an outstanding platform.
  • It worked great for me. Nothing to share about cons.
  • None so far, I have had smooth sailing up until this point!
  • The speed may get affected because of heavy traffic in a website sometimes.
  • Complex features and manuals to understand about the product features.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/chatbot/

Company Information

Engati Technologies
Founded: 2017
India
www.engati.com/

Alternatives

Alternatives

Ochatbot

Ochatbot

Ometrics
Botsonic

Botsonic

Writesonic

Categories

Chatbot Supported
Conversational AI Supported

Categories

Chatbot Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Integrations

Slack Supported
AWS Budgets Supported
AWS Lambda Supported
AWS Secrets Manager Supported
Amazon Chime Supported
Amazon Fresh Supported
Amazon Q Supported
Amazon Q Business Supported
B2Sell Supported
Beats Supported
Facebook Not Supported
RealTime Clinic Supported
Skype Not Supported
Telegram Not Supported
WeChat Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported

Integrations

Slack Supported
AWS Budgets Not Supported
AWS Lambda Not Supported
AWS Secrets Manager Not Supported
Amazon Chime Not Supported
Amazon Fresh Not Supported
Amazon Q Not Supported
Amazon Q Business Not Supported
B2Sell Not Supported
Beats Not Supported
Facebook Supported
RealTime Clinic Not Supported
Skype Supported
Telegram Supported
WeChat Supported
WhatsApp Supported
X (Twitter) Supported
Claim AWS Chatbot and update features and information
Claim AWS Chatbot and update features and information
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