AWS Chatbot

AWS Chatbot

Amazon
Activechat

Activechat

Activechat, Inc.
+
+

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About

AWS Chatbot is an interactive agent that makes it easy to monitor and interact with your AWS resources in your Slack channels and Amazon Chime chat rooms. With AWS Chatbot you can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. AWS Chatbot manages the integration between AWS services and your Slack channels or Amazon Chime chat rooms helping you to get started with ChatOps fast. With just a few clicks you can start receiving notifications and issuing commands in your chosen channels or chat rooms, so your team doesn’t have to switch contexts to collaborate. AWS Chatbot makes it easier for your team to stay updated, collaborate, and respond faster to operational events, security findings, CI/CD workflows, budget, and other alerts for applications running in your AWS accounts.

About

Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone looking for an interactive agent to integrate with Slack or Amazon Chime

Audience

Customer care teams and leaders

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$49.00/month
Forever free plan (up to 100 bot users per month, limited features), Team plan starts at $49 and scales as the number of monthly conversations grow.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 3.5 / 5
support 3.5 / 5

Pros & Cons from Real Users

Pros

  • AWS chatbot offers support for Chime and also Slack and it is very easy to setup. Similar to other bots with functionalities like chat and notifications.

Cons

  • The process to integrate AWS chatbot with other chat application is complex and sometimes cause issues, which can take hours to resolve.

Pros & Cons from Real Users

Pros

  • The app has lots of potential and seemed like the team was honest in beginning, but then Andrew (CEO) ruined everything.
  • Absolutely stunned by how simple this platform is to use. Such a cool way to use automation for chats.

Cons

  • Bad team, promised things for lifetime deal and never delivered. Lied to its customers that is why so many negative reviews through out internet. But as to app, CON - UI AND UX. WORST EVER!
  • Not much I dislike about it over then a small learning curve.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/chatbot/

Company Information

Activechat, Inc.
Founded: 2017
United States
activechat.ai

Alternatives

Alternatives

Categories

Chatbot Supported
Conversational AI Supported

Categories

Chatbot Supported
Conversational AI Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Not Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Integrations

AWS Budgets Supported
AWS Lambda Supported
AWS Secrets Manager Supported
Amazon Fresh Supported
B2Sell Supported
Beats Supported
Easyflow Not Supported
Evidence Not Supported
Facebook Messenger Not Supported
Google Calendar Not Supported
Google Sheets Not Supported
Integrately Not Supported
KonnectzIT Not Supported
Pabbly Connect Not Supported
RealTime Clinic Supported
Shopify Not Supported
Slack Supported
Stackreaction Not Supported
WooCommerce Not Supported
Zapier Not Supported

Integrations

AWS Budgets Not Supported
AWS Lambda Not Supported
AWS Secrets Manager Not Supported
Amazon Fresh Not Supported
B2Sell Not Supported
Beats Not Supported
Easyflow Supported
Evidence Supported
Facebook Messenger Supported
Google Calendar Supported
Google Sheets Supported
Integrately Supported
KonnectzIT Supported
Pabbly Connect Supported
RealTime Clinic Not Supported
Shopify Supported
Slack Not Supported
Stackreaction Supported
WooCommerce Supported
Zapier Supported
Claim AWS Chatbot and update features and information
Claim AWS Chatbot and update features and information
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Claim Activechat and update features and information