AWS Chatbot

AWS Chatbot

Amazon
Activechat

Activechat

Activechat, Inc.
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About

AWS Chatbot is an interactive agent that makes it easy to monitor and interact with your AWS resources in your Slack channels and Amazon Chime chat rooms. With AWS Chatbot you can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. AWS Chatbot manages the integration between AWS services and your Slack channels or Amazon Chime chat rooms helping you to get started with ChatOps fast. With just a few clicks you can start receiving notifications and issuing commands in your chosen channels or chat rooms, so your team doesn’t have to switch contexts to collaborate. AWS Chatbot makes it easier for your team to stay updated, collaborate, and respond faster to operational events, security findings, CI/CD workflows, budget, and other alerts for applications running in your AWS accounts.

About

Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone looking for an interactive agent to integrate with Slack or Amazon Chime

Audience

Customer care teams and leaders

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49.00/month
Forever free plan (up to 100 bot users per month, limited features), Team plan starts at $49 and scales as the number of monthly conversations grow.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 3.5 / 5
support 3.5 / 5

Pros & Cons from Real Users

Pros

  • AWS chatbot offers support for Chime and also Slack and it is very easy to setup. Similar to other bots with functionalities like chat and notifications.

Cons

  • The process to integrate AWS chatbot with other chat application is complex and sometimes cause issues, which can take hours to resolve.

Pros & Cons from Real Users

Pros

  • The app has lots of potential and seemed like the team was honest in beginning, but then Andrew (CEO) ruined everything.
  • Absolutely stunned by how simple this platform is to use. Such a cool way to use automation for chats.

Cons

  • Bad team, promised things for lifetime deal and never delivered. Lied to its customers that is why so many negative reviews through out internet. But as to app, CON - UI AND UX. WORST EVER!
  • Not much I dislike about it over then a small learning curve.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/chatbot/

Company Information

Activechat, Inc.
Founded: 2017
United States
activechat.ai

Alternatives

Alternatives

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Integrations

AWS Budgets
AWS Lambda
AWS Secrets Manager
Amazon Chime
Amazon Fresh
Amazon Q
Amazon Q Business
Evidence
Google Calendar
Hyperise
Integrately
KonnectzIT
Pabbly Connect
RealTime Clinic
Shopify
Stackreaction
Telegram
Walletly
WiserNotify
Zapier

Integrations

AWS Budgets
AWS Lambda
AWS Secrets Manager
Amazon Chime
Amazon Fresh
Amazon Q
Amazon Q Business
Evidence
Google Calendar
Hyperise
Integrately
KonnectzIT
Pabbly Connect
RealTime Clinic
Shopify
Stackreaction
Telegram
Walletly
WiserNotify
Zapier
Claim AWS Chatbot and update features and information
Claim AWS Chatbot and update features and information
Claim Activechat and update features and information
Claim Activechat and update features and information