AVA by NexAIS

AVA by NexAIS

NexAIS Inc.
+
+

Related Products

  • Bigly Sales
    7 Ratings
    Visit Website
  • Intermedia Unite
    1,634 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • Community Phone
    1,597 Ratings
    Visit Website
  • DialedIn
    625 Ratings
    Visit Website
  • CallHub
    428 Ratings
    Visit Website
  • Vehicle Acquisition Network (VAN)
    54 Ratings
    Visit Website
  • Adversus
    172 Ratings
    Visit Website
  • TollFreeForwarding
    3,231 Ratings
    Visit Website
  • Modento
    558 Ratings
    Visit Website

About

AVA by NexAIS is an AI phone receptionist for small and medium-sized businesses in Canada and the US. AVA answers every call 24/7 in a natural voice, captures the caller's name, number and request, books appointments into the business calendar, and texts the owner a summary right after each call. AVA speaks English, Farsi, Mandarin, Arabic and Spanish and replies in the language the caller starts with. She recognizes returning callers, transfers urgent calls to a human, and sends confirmation SMS. Every call is logged in the built-in NexAIS CRM with the full transcript, call summary and lead record, and SMS conversations sync into the same timeline. From the CRM, teams can launch AI outbound calls to follow up on leads or confirm appointments. Plans start at $197 CAD/month, and every new client starts with a free first week. NexAIS is based in Richmond Hill, Ontario.

About

CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service. The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial. Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and medium-sized service businesses (real estate agents, contractors, clinics, law firms, salons) that miss calls or need 24/7 multilingual phone coverage

Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$197/month (CAD)
Free Version Not Supported
Free Trial Supported

Pricing

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

Cons

  • I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

NexAIS Inc.
Founded: 2025
Canada
nexais.ca

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

Alternatives

Cedri

Cedri

Cedri Inc.

Alternatives

Ringback

Ringback

0xpi
Ringbrook

Ringbrook

Reservation Destination LLC
AVA by NexAIS

AVA by NexAIS

NexAIS Inc.

Categories

AI Receptionists Supported

Categories

HVAC Supported
SMS Marketing Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Job Management Not Supported
Maintenance Scheduling Not Supported
Mobile Access Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

Twilio Not Supported

Integrations

Twilio Supported
Claim AVA by NexAIS and update features and information
Claim AVA by NexAIS and update features and information
Claim CallBack HVAC and update features and information
Claim CallBack HVAC and update features and information