ASC TimetableTSW Infotech
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Related Products
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About
TSW Software provides software solutions, IT consulting, software implementation and training services to various organizations and individuals. We provide complete and reliable business and technology solutions to the small and medium sized businesses for a realistic cost with excellent service levels. TSW Software is a focal point of Software Development that acts as a hub surrounded by technology, software and its services. By teaming up with leading technology and integrated management, we provide best-of-breed solutions & play a vital role in diversified segments of business that enhance the efficiency of the organization.
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About
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
School management platform for educational institutions
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Audience
Brands and companies seeking a tool to deliver remarkable customer service on every channel
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$125 one-time payment
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$20.00/month/user
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationTSW Infotech
Founded: 2003
www.automatictimetable.com
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Company InformationFocalScope
Founded: 2007
Singapore
www.focalscope.com
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Alternatives |
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Categories |
Categories |
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School Management Features
Bookstore Management
Not Supported
Cafeteria Management
Not Supported
Curriculum Management
Not Supported
Facility Management
Not Supported
Financial Management
Not Supported
Higher Education
Supported
Housing Management
Not Supported
Independent / Private
Not Supported
K-12
Supported
Library Management
Not Supported
Online Calendar
Supported
Online Payments
Supported
Parent / Student Portal
Not Supported
Preschool
Not Supported
Reporting/Analytics
Supported
School District
Not Supported
Special Education
Not Supported
Vocational / Trade Schools
Not Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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Integrations
Solvemate
Not Supported
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