ASC Timetable

ASC Timetable

TSW Infotech
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About

TSW Software provides software solutions, IT consulting, software implementation and training services to various organizations and individuals. We provide complete and reliable business and technology solutions to the small and medium sized businesses for a realistic cost with excellent service levels. TSW Software is a focal point of Software Development that acts as a hub surrounded by technology, software and its services. By teaming up with leading technology and integrated management, we provide best-of-breed solutions & play a vital role in diversified segments of business that enhance the efficiency of the organization.

About

FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

School management platform for educational institutions

Audience

Brands and companies seeking a tool to deliver remarkable customer service on every channel

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$125 one-time payment
Free Version Not Supported
Free Trial Not Supported

Pricing

$20.00/month/user
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

TSW Infotech
Founded: 2003
www.automatictimetable.com

Company Information

FocalScope
Founded: 2007
Singapore
www.focalscope.com

Alternatives

Alternatives

Focal

Focal

Focal ML
OneEducation

OneEducation

TechnologyOne
onEdu

onEdu

Winnou Systems and Services
ESS SIMS

ESS SIMS

Education Software Solutions
FOCAL

FOCAL

Mozn

Categories

Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported

School Management Features

Bookstore Management Not Supported
Cafeteria Management Not Supported
Curriculum Management Not Supported
Facility Management Not Supported
Financial Management Not Supported
Higher Education Supported
Housing Management Not Supported
Independent / Private Not Supported
K-12 Supported
Library Management Not Supported
Online Calendar Supported
Online Payments Supported
Parent / Student Portal Not Supported
Preschool Not Supported
Reporting/Analytics Supported
School District Not Supported
Special Education Not Supported
Vocational / Trade Schools Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Solvemate Not Supported

Integrations

Solvemate Supported
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