AIVX Labs

AIVX Labs

Podavinci LLC
Ravine Desk

Ravine Desk

Ravine Software
4.3 out of 5 stars
+
+

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About

AIVX Labs is a web-based AI agency platform for agency owners, consultants, and freelancers who provide AI-assisted services to local businesses. Its RICO operator accepts work requests in plain language, selects and fills in an appropriate tool, displays the credit cost, and runs the task after user approval. The platform offers 35 live AI tools for activities such as prospect research, website analysis, advertising, content, email sequences, chatbot building, and sales materials, plus client workspaces on eligible plans and client-facing reports. Users can also access a library of 103 courses and 46 templates and workflows covering AI skills, service packaging, agency operations, and fulfillment. A free plan provides monthly credits and access to the core tools and learning materials; paid plans add credits and agency capabilities. Users review outputs before delivering them to clients.

About

Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Marketing agencies, AI agency owners, consultants, freelancers and coaches who sell AI services to local businesses

Audience

Freelancers, consultants, small development teams, and agencies that support multiple clients.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.95/month
The Free plan includes 25 credits per month and access to the tools and courses. Access is $9.95/month with 100 monthly credits; Operator is $49/month with 600 credits; Agency is $99/month with 2,400 credits. Paid plans include a 14-day trial requiring a payment card, with the first charge after the trial. Credit allowances and tool-run discounts vary by plan.
Free Version Supported
Free Trial Not Supported

Pricing

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.3 / 5
ease 4.3 / 5
features 4.3 / 5
design 3.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • What I like most is having customer conversations organized in one place. It makes it easier to keep track of pending requests and follow up without missing important messages. The overall workflow feels simple, which is exactly what we needed.
  • We were looking for a simple helpdesk and this one is pretty lightweight, no extra bloat like Freshdesk. Setup was done in like 15 minutes only, I created like 10-13 clients easily and few tickets, process was pretty simple. I like that support is directly from founder not bot, reply came quick which is helpful when you are stuck. Tried on chrome and safari both, mostly worked fine for us.
  • We were using Zendesk before and the per-agent pricing was getting too expensive as we added our 3rd and 4th agent. Ravine Desk has flat pricing $12 to $99, no surprise per seat cost. Setup was done in like 15 minutes, very simple compared to Zendesk. Support is directly from the founder which is actually helpful.

Cons

  • There are still a few areas that could be improved, especially when it comes to customization and reporting options. More flexibility in these areas would make the platform even better.
  • I did found one issue where login page keeps loading sometimes, keeps loading bug. Reporting is still pretty basic and there is no slack integration yet, would be nice to have that. Design could be more modern but its okay.
  • Reporting is still pretty basic and there is no Slack or Drive integration yet. For our daily work it's okay but would be nice to have those soon.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Podavinci LLC
Founded: 2021
United States
aivxlabs.com

Company Information

Ravine Software
Founded: 2012
United States
ravinedesk.com

Alternatives

Alternatives

Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
Maxdesk

Maxdesk

MXG Infotech Pvt Ltd
SeamlessDesk

SeamlessDesk

Seamless Desk

Categories

AI Agents Supported

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Claude Code Not Supported

Integrations

Claude Code Supported
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