AI-Call AssistantCK Digital
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Zo by ZocdocZocdoc
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Related Products
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About
AI-Call Assistant answers missed calls for garages, equipment rental businesses, building maintenance, HVAC, removals, and insurance offices. Calls from mobile and landline numbers can be forwarded to the service, which answers in the business’s name around the clock. Callers describe what they need in their own words; the system transcribes each request and sends a summary to team members’ phones, tablets, or computers. Staff can claim and close requests, add notes, and see who handled each request and when, helping prevent duplicate callbacks. Recordings are retained for 30 days after a request is closed. A reporting dashboard compares monthly request volumes with the previous year and shows busy days and staff activity. The service includes unlimited users and a phone line, with monthly pricing based on call volume.
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About
Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Garages, equipment rental businesses, trades, HVAC companies, removals businesses, and insurance offices.
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Audience
Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Pricing
€45/month
Plans start at €45/month and include up to 200 calls. Unlimited users and a phone line are included. A €50 activation fee applies. Additional calls are charged at the applicable plan rate.
Free Version
Not Supported
Free Trial
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationCK Digital
Cyprus
smsrem.com/ai-assist/en/
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Company InformationZocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/
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Integrations
Google Cloud Platform
Not Supported
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