Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

Manage your agencies fleet of vehicles (police, fire, general government and public works) with our cloud-based system. Create work orders, conduct inspections, track mileage, hours, maintenance, damage and repairs. Manage AED’s, computers, equipment, firearms, tasers, hoses and air tanks. Create work orders, track maintenance and funding. Conduct audits and receives automated notifications of maintenance and warranty dates. We offer cloud-based supervisors administrative log and employee performance tracking (daily activity) modules. Conduct employee and/or uniform inspections and maintain total accountability with on-demand employee equipment audits. Easily document inspections of your agency's building and other facilities. Document jail inspections, create work orders and receive automated notifications when nearing target dates.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies and businesses seeking a solution to manage their vehicles, equipment, employees and facilities

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100.00/year
Free Version Not Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

911 Tech
Founded: 2012
United States
www.911tech.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Zeus

Zeus

Obor Digital
Spine Assets

Spine Assets

Spine Technologies
SnapInspect

SnapInspect

SnapInspect International

Categories

Law Enforcement Supported

Categories

Help Desk Supported

Law Enforcement Features

Case Management Not Supported
Certification Management Supported
Court Management Not Supported
Court Management Integration Supported
Crime Scene Management Not Supported
Criminal Database Not Supported
Dispatching Not Supported
Evidence Management Supported
Field Reporting Supported
Incident Mapping Supported
Internal Affairs Administration Supported
Investigation Management Not Supported
Scheduling Not Supported

Integrations

No info available.

Integrations

No info available.
Claim 911 Tech and update features and information
Claim 911 Tech and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information