4Point

4Point

Four Point Solutions
Vtiger CRM

Vtiger CRM

Vtiger
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About

In a constantly changing world of transitioning sales and marketing processes online and modernizing end-to end sales cycles, organizations struggle to bring together customization and automation into their signature-based sales process while maintaining customer satisfaction. Currently, many organizations are still using generic marketing messages and tactics to try and turn current and potential customers into buyers, with little to no success. By maintaining this type of process in your organization, missed opportunities and too much time spent on nurturing the sales process will become the norm. Barriers to introducing automation to your sales and marketing can include lack of the appropriate software, not fully understanding how to integrate your current software and CRM tools to bring automation to the customer, and a disconnect between your sales and marketing teams.

About

Vtiger offers a single, unified product that enables Marketing, Sales, and Support teams to work together and deliver outstanding customer experiences. Vtiger organises customer data in a single place and everyone on the team gets a holistic view of the customer. Vtiger CRM helps over 300,000 businesses improve revenue, customer loyalty, and team performance by breaking barriers between marketing, sales, and support teams. Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer lifecycle by enabling: 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exceptional support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Vtiger CRM is for Sales, Support and Marketing teams in Small, Medium and Large organizations.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$10.00/month/user
All in one CRM (includes sales, help desk and marketing features): $30 / user / month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.1 / 5
features 4.6 / 5
design 4.4 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • What has pleased us most about the tools and functions that Vtiger offers us is its section that generates an analysis and report where they clarify current and applicable market strategies to expand as a company. Similarly, it is quite useful as its customer contact automation program works, it allows us to maintain a permanent and customizable contact with them and generate closeness.
  • Vtiger provides with its CRM system a whole management of data collection to customers and prospects to automate contacts, and accounts to generate priority in each one and increase their experience as a sales tool. In addition, it has a sales module that provides market strategy tools and expansion opportunities.
  • This application offers very useful tools for customer care and service to their different needs. Likewise they have a section of continuous integration of notifications through corporate email to maintain contact perennially with customers to save a database that we can use to meet all your needs. Very good option to keep a constant monitoring of our customers according to their needs with the company. In addition to remain always present to any requirement that we can cover. It is also an excellent tool to extend our reach as an organization.
  • This will also help to communicate with our teams in other countries. We are a global organization. I like that this is the source of truth for the entire organization. We can all log in and see the same thing. I like the notifications. I can use all or any dimension of my choice to create a custom report. This is nice when other programs often restrict this feature.
  • It has a very easy to use and configure interface, being the use of the main dashboard the best feature that this software has. Its tracking system is the best, it allows us to keep the general control of all the processes we have in process at the moment. As a medium sized company we are totally satisfied using VTiger. Vtiger is very effective, the tracking option opens up endless possibilities to configure each email and everything is automated with the system. We have been able to configure graphs and statistics to run each project individually from a demo to a more in-depth implementation.

Cons

  • The times that we have requested technical support from Vtiger have been quite complicated because the English of the support assistants is not very good since they come from India. Also, to have full customer contact functionalities you have to make a very high investment, prices start at 58 dollars per device.
  • As main disadvantage we can mention its high costs in its paid version that range from 10 USD to 58 USD only per user, which if we make a comparison with other platforms these have a cheaper amount of 5 USD to 20 USD per user. In addition, the technical support they offer is in English and from people from India, which does not allow an effective and understandable communication.
  • Vtiger does not have an option to update the contact list of customers who are no longer active in the media provided, due to changes of location or desertion of our services. This generates a considerable amount of phantom user information in our database.
  • The search function could be improved. When scrolling down, the drop down menu is strange. Demanding but frustrating. It is still very simple. Can improve the configuration of the admin panel. While you can create reports as needed, they may need to appear in multiple files. Hope it can be added.
  • We have noticed that its mobile application has many flaws and that it lacks many options to reach the level that the web option shows us. Sometimes it slows down the customization of each document and it becomes a bit difficult. Another point against to highlight is that we needed more simplicity when making changes between subgroups groups.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Four Point Solutions
Founded: 2003
Canada
www.4point.com

Company Information

Vtiger
Founded: 2004
United States
www.vtiger.com

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Categories

Categories

Workflow Management Features

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Tracking Features

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Integrations

1voice
Chat Agents
Constant Contact
Data Virtuality
DigDash
Dubb
Easyflow
Exopen
Google Docs
HighComm
HubSpot Marketing Hub
ICR Evolution
InterServer
NXTPulse
OneBill
Picky Assist
TxContact
VICIhost
Webmecanik
WordPress

Integrations

1voice
Chat Agents
Constant Contact
Data Virtuality
DigDash
Dubb
Easyflow
Exopen
Google Docs
HighComm
HubSpot Marketing Hub
ICR Evolution
InterServer
NXTPulse
OneBill
Picky Assist
TxContact
VICIhost
Webmecanik
WordPress
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