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About

360 SMS App is a 100% Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ channels—directly from your CRM. Trusted by 60k+ users in 100+ countries for 10+ years, it holds a 4.98/5 Salesforce AppExchange rating backed by 1,200+ reviews. Run two-way messaging from one console across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more. Sales, marketing, and service teams can send, receive, and track conversations without switching tools or losing context. Every interaction stays tied to CRM records—giving teams a complete view of customer communication and enabling consistent follow-ups across the lifecycle. Automate engagement with no-code tools for quick setup, or scale with CRM workflows and integrations for advanced use cases. AI boosts productivity and quality with suggested replies, message refinement, real-time translation, conversation summaries and insights, and next-best-action recommendations. AI chatbots and AI-

About

WRKZY brings shared WhatsApp and email conversations, contact and company records, sales pipelines, catalogs and quotes, campaigns, tasks, and workflow automation into one governed workspace. Teams can assign conversations, preserve customer history across handoffs, connect commercial work to the underlying messages, and keep the next owner and action visible. It is designed for B2B sales, support, customer-success, and customer-operations teams. AI assists with summaries, drafts, and suggestions, while users review outputs and remain responsible for actions. Feature list Shared WhatsApp and email conversations Deals and configurable pipelines Quote creation and buyer-review workflow WhatsApp and email campaigns AI-assisted summaries Contact and company records Workflow automation Conversation status, priority, follow-up and SLA controls Product and service catalogue Team inboxes, ownership and routing

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies that need an SMS app to maximize output

Audience

Small businesses and mid-market teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$20 or $7 per month
Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
Free Version
Free Trial

Pricing

₹1,000/user/month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement.
  • 360 SMS is a streamlined messaging app that supports multiple channels, including SMS, MMS, WhatsApp, and more. Its point-and-click automation tools enable users to automate messages conveniently, run drip campaigns, create chatbots with ease.
  • We're highly impressed with the set of features the 360 SMS app provides. Being a Salesforce native, the app is highly flexible, and our dedicated account manager helped meet our unique business requirements. I loved the team's responsiveness and dedication.
  • I must say the app delivers, what it promises. This app performed beyond my expectations. Its certain capabilities just won me over, especially its drip campaign, automation capabilities without coding, and link tracking. On top of it, the support team made our journey easier with the 360 SMS app.

Cons

  • As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience.
  • There are no drawbacks to this app that I can think of.
  • Don't have a single con to talk about. overall good SMS App.
  • Nothing negative to report. Every capability is just WOW.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

360 SMS APP
Founded: 2012
United States
360smsapp.com

Company Information

WRKZY
India
www.wrkzy.com

Alternatives

SMS Ninja

SMS Ninja

Ksolves India Limited

Alternatives

Ventas CPQ & SMS Solution

Ventas CPQ & SMS Solution

Kcloud Technologies
SMS-Magic

SMS-Magic

Screen-Magic Mobile Media Inc
Pronnel

Pronnel

Profunnel Technologies Private Limited
AiEngage CRM

AiEngage CRM

AiTrillion
Chakra Chat

Chakra Chat

ChakraHQ

Categories

Categories

CRM

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

CRMJIO
Google
Microsoft 365
Salesforce
WhatsApp
Zoho CRM

Integrations

CRMJIO
Google
Microsoft 365
Salesforce
WhatsApp
Zoho CRM
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