12Return vs. ReturnGO Comparison


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About 12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.	About An exchange-first returns platform that increases LTV and reduces waste, providing a seamless post-purchase experience. Customize a branded self-service return portal through which customers can easily request returns and exchanges. Personalize your return policy, notifications, and return portal to fit your requirements and provide a seamless post-purchase experience. Gain actionable insights to improve your return workflows, encourage more exchanges, and reduce logistics costs. The answer lies in your returns and exchanges. Optimizing these processes is key to retaining and maximizing revenue while ensuring sustainability. ReturnGO is flexible, smart, and AI-driven. With ReturnGO, you can reduce refunds and significantly decrease waste and logistics costs. Provide your customers with instant store credit and the ability to “shop now” instead of waiting for a refund. Integrate with shipping carrier services worldwide to simplify the return shipping process.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Retail brands and logistics service providers	Audience Businesses, retailers, and large international brands seeking a solution to improve their customers’ return experience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing € 495 per month Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included. Free Version Not Supported Free Trial Not Supported	Pricing $82 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information 12Return Founded: 2010 Netherlands 12return.com	Company Information ReturnGO Israel returngo.ai/
Alternatives ReturnBear	Alternatives Return Prime Appsdart
Returbo	nShift
Swap Swap Commerce	RetJet
ReBound	ParcelWILL CWILL
ReverseLogix View All	Return Rabbit View All
Categories Returns Management Supported Shipping Supported Warehouse Management Supported	Categories Returns Management Supported
Returns Management Features 3PL / ERP Integration Supported Automated Exchanges Not Supported Branded Experience Supported Custom Return Policy Supported Inventory Management Supported One-Click Returns Processing Supported Returns Analytics Supported Shopper Self-Service Supported Smart Data Collection Supported Show More Features Shipping Features Air Shipping Not Supported Bills of Lading Not Supported Container Shipping Not Supported Freight Shipping Not Supported Ground Shipping Not Supported Import / Export Not Supported Ocean Shipping Not Supported Parcel Shipping Supported Quotes / Estimates Not Supported Shipment Tracking Supported Warehouse Management Not Supported Warehouse Management Features 3PL Management Supported Barcoding / RFID Supported Category Customization Not Supported Channel Management Supported Demand Planning Not Supported Inventory Management Supported Location Control Supported Order Management Not Supported Purchasing Not Supported Quality Control Supported Receiving / Putaway Management Supported Returns Management Supported Shipping Management Supported
Integrations Shopify Supported Zendesk Supported Deliverr Not Supported Descartes Peoplevox Not Supported Digital iD Not Supported EasyPost Not Supported Gorgias Not Supported Happy Returns Not Supported LiveChat Supported Magento Supported NetSuite Not Supported RLM Apparel Software Not Supported ShipStation Not Supported Shipedge Not Supported Shippo Not Supported Slack Supported Starshipit Not Supported Trengo Not Supported UPS Ready Supported Zuora Supported Show More Integrations View All 8 Integrations	Integrations Shopify Supported Zendesk Supported Deliverr Supported Descartes Peoplevox Supported Digital iD Supported EasyPost Supported Gorgias Supported Happy Returns Supported LiveChat Not Supported Magento Not Supported NetSuite Supported RLM Apparel Software Supported ShipStation Supported Shipedge Supported Shippo Supported Slack Not Supported Starshipit Supported Trengo Supported UPS Ready Not Supported Zuora Not Supported Show More Integrations View All 19 Integrations
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