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PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English
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License
GNU General Public License version 2.0 (GPLv2)Follow PHD Help Desk
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User Reviews
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thanks man, great soft!
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The download is only the files for the website. Contrary to the write-up, there is no obvious documentation. The downloader is left to guess at how to set this up, what needs to be configured, and what to do when things go wrong. I created a website on my local IIS server that supports PHP and MySQL. As soon as I loaded the INDEX.PHP the application crashed miserably. I can only assume that there's other configuration steps that it needs that I didn't know to do. Skip this one. Its not complete -- at least as of this writing.
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Can be a Better App with Few Changes..
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PHD is looking like it will become a solid ticketing system. Still some way to go to turn it into Numara Track-It! Helpdesk software or any other big help desk software.