Helpy

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

Features

Multichannel ticketing with various integrations
Full text searchable and SEO optimized Knowledgebase
Mobile support
Publicly accessible Community Support Forums
Embed Widget
Multi-lingual
Changeable themes and colors
Can send HTML email with emojis and attachments
GDPR Compliant

Project Samples

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License

MIT License

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Helpy Web Site

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Additional Project Details

Operating Systems

Linux, Mac, Windows

Programming Language

Ruby

Related Categories

Ruby Customer Service Software

Registered

2020-11-19

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